International Admissions Officer

SAIT • Calgary, AB

2d • Onsite

About The Position

The Corporate Development, Applied Research and International (CDARI) division is home to SAIT’s continuing education and corporate training offerings, industry applied research services, internal business intelligence department and our centre for international learners. Join a vibrant team focused on service, opportunity and connection. Reporting to the Supervisor, International Admissions and Enrolment, the incumbent provides support and carries out strategic directions established by the Associate Registrar, International and the Associate Vice President International. The International Centre (IC) Admissions Officer is an all-in-one position to support and enable the IC to administer core international admissions functions. In conjunction with the Supervisor, International Admissions and Enrolment, the incumbent is responsible for actioning IC enrollment management tasks, such as issuing offers, deferring students and completing international document assessments. In alignment with IC business priorities and goals, this role has access to admissions systems and the authority to make admission, cancellation, and deferral decisions. The International Admissions Officer coordinates individual responsibilities and priorities, in conjunction with overall departmental goals and priorities while adhering to SAIT approved policies and procedures. The incumbent will work closely with the Supervisor, International Admissions and Enrolment and IC Leadership to expand international student enrollments. The individual in this position must work both independently as well as in a team setting with a shared and collaborative attitude.

Requirements

• Post-secondary diploma or degree is required, preferably in International Relations, International Communications, International Business, etc.
• A minimum of 2-3 years of directly related experience in International Education and international Admissions in a post-secondary setting
• Demonstrated successful administrative ability, including strategic planning, policy and process implementation
• Ability to foster successful relationships with leadership, faculty and staff
• Knowledge of the Immigration, Refugees and Citizenship Canada (IRCC) international student program
• Effective communication skills, problem-solving skills, intercultural competence, project and time management, adaptability to change, possess empathy and compassion, relationship building skills, and a focus on data analysis and process improvement
• Ability to foster collaboration and trust, and to work collegially; ability to inspire others to high levels of performance
• Experience developing a high-level student communication plan and seeing it through to completion
• Strong understanding of the Canadian immigration system
• Superior interpersonal and communication skills, including excellent ability to communicate with people from a wide variety of cultures and linguistic backgrounds
• Experience working in International Education/or Office of the Registrar setting in a college and/or university setting
• Knowledge and understanding of applied education

Nice To Haves

• Previous experience evaluating educational documents is strongly preferred
• Experience with project management would be considered an asset
• RISIA certification or RCIC would be considered an asset
• Experience living, working or studying abroad is preferred
• Experience with student information systems (Banner, VAS, OnBase etc.) preferred
• A second language would be an asset

Responsibilities

• Review applications and assign decisions or updates to statuses
• Complete evaluations of international documents for admission requirements
• Review application dashboards in VAS system daily
• Provide exceptional customer service, by responding to inquiries from applicants regarding admission processes/statuses and updates, using VAS and Freshdesk platforms
• Manage the applicant from point of application through to confirmation
• Work in collaboration with the International Enrolment Specialist to ensure international admission decisions for co-existent applications cycles are handled effectively
• Work diligently to ensure international targets are met within specific time frames
• Confirm that all International tuition deposit fees are paid by deadlines
• Updating, assigning and distribution of offer and confirmation letters through admissions systems
• Assist with deferrals and associated activities pertaining to the admissions cycle
• Run daily status reports for international applicants and perform updates to statuses.
• Assist with processing international cancellations and related refunds
• Maintain open lines of communication within the team and with other support services and the academic schools
• Promote continuous quality improvement within the team, department and throughout the SAIT community
• In collaboration with the Supervisor, International Admissions and Enrolment, establish application, enrollment management priorities and targets to support departmental and institutional priorities
• Ensure IC competitiveness vis-a-vis competitors by driving IC operational efficiencies (admissions, waitlists etc.) across the institute
• Participates in the communication strategies and tactics related to the admission cycle
• Support the delivery of customer-centric service to applicants
• Provides support to prioritize applications based on external data inputs (government processing times, local country conditions, geo-politics etc.)
• Support accurate and efficient processing of international applications based on established service standards and timelines
• Answers email inquiries from staff, faculty and students
• Leadership may assign duties, responsibilities and projects as required

Benefits

• 3 weeks vacation per year
• SAIT paid premiums for medical, dental, and vision benefits
• Benefits supporting mental health and access to Greenshield + for virtual therapy at a reduced rate
• Access to a Health Spending or Taxable Spending Account
• Professional development opportunities through our Free Seat Program, tuition support, access to LinkedIn Learning and discounted Continuing Education & Professional Studies courses
• Defined Benefit pension through LAPP to help you retire with confidence
• Excellent dining options on campus
• Free access to our fitness facilities and group fitness classes

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 1-10 employees