International Account Executive I

R+L Global • Lyndhurst, NJ

1d

About The Position

This role is responsible for preparing rates and quotes for customers and overseas agents, coordinating the routing of import and export bookings, and reviewing shipping instructions to ensure compliance with country regulations and other requirements. The position also involves supporting customer development, building relationships with various stakeholders, preparing shipping documentation, dispatching pick-ups, tracking shipments, and acting as a liaison with customs brokers and agents.

Requirements

• High school Diploma or GED
• Basic knowledge of domestic and international geography including countries, major cities
• Ability to work in a blended operations and customer development role
• Ability to manage complex transactional or emotional customer situations promptly and professionally
• Ability to read, write, and speak English fluently

Nice To Haves

• Bachelor’s Degree in Business or similar field of study with emphasis in: International Business, Logistics/Supply Chain, Marketing, Psychology, Sales or Transportation a plus
• Previous experience in Freight Forwarding industry preferred
• Prior experience with CargoWise One software system a plus
• Knowledge of state, federal, and international applicable laws and regulations i.e. customs, TSA, security, and all other import and export government agencies that regulate international trade preferred
• bi-lingual a plus

Responsibilities

• Timely preparation of rates and quotes for customers and overseas agents
• Coordinate the routing of import and export bookings with airline and ocean carriers
• Review and ensure alignment of shipping instructions including to clarify any deviations/conflicts in contradiction to country regulations, export compliance, rate, and routing information.
• Support the development of existing and new customers
• Collaborate and build relationships with customers, carriers, and agent representatives regarding air, ocean, import, and export products
• Prepare all necessary shipping documentation related to international bookings and process all import/export documentation to clearing agents to include: (HAWB’s, MAWB’s, AES’s, Manifest, Shipping Instructions, Haz Cargo Decl., Bill of Ladings, and Certificate of Origin, etc.)
• Dispatch pick-ups to authorized agents and drayage companies, shipping lines, airlines, trucking companies, clearing agents, warehouses, and all other parties involved in the shipment
• Track and trace shipments, researching and resolving any issues regarding billing or shipping discrepancies, communicate timely correspondence back to both customers and vendors
• Act as a liaison with Custom Brokers and agents, along with Ocean and Air Terminal Operators

Benefits

• Medical
• Dental
• Vision
• Life & Disability Insurance
• 401(k) Retirement Plan
• PTO
• Sick Time
• Paid Holidays
• Exclusive Employee vacation properties

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED