Internal Trainer
RedSail Technologies•Marshall Township, PA
•$70,000 - $75,000•Hybrid
About The Position
The RedSail Internal Trainer conducts internal training programs for RedSail employees and meets with leadership from various RedSail departments to determine training needs. The ideal candidate thrives in a collaborative environment, has a passion for teaching, a strong desire to help others succeed, a drive for continued learning, and excellent organizational skills.
Requirements
- High school diploma or equivalent required
- Associate degree preferred
- Superior knowledge of RedSail products
- Minimum 2 years of experience in RedSail customer support role
- Excellent planning, decision making, presentation, organization, and interpersonal skills
- Intermediate knowledge Microsoft Word, Excel, and PowerPoint
Nice To Haves
- Call center operations experience
- Experience practicing as a certified pharmacy technician with supervisor responsibilities
- Previous experience as a technical lead in a technical support center
- Expert understanding of technical troubleshooting
- Intermediate knowledge of Windows OS
Responsibilities
- Delivers engaging training sessions using various methods to RedSail employees (workshops, e-learning, seminars, etc)
- Provides updates and details on new products, features, and service offerings
- Leads skill development training to develop customer service, interpersonal skills, and technical knowledge
- Offers instruction and training on company-wide policies and procedures
- Provides one-on-one coaching and support to employees as needed
- Provides performance improvement coaching to employees during training
- Maintains accurate records of training sessions, attendance, and participant feedback
- Works with training team in collaborative manner to ensure training sessions are delivered consistently
- Stays updated on industry trends and best practices, making recommendations for program enhancements
- Advises departmental management of employee development issues during training
- Completes additional duties as assigned
Benefits
- PTO
- 401k (5%) Match
- Bonus Opportunities
- Medical/Dental/Vision Insurance
- Work-life balance
- Health Clinic
- Fitness Bonus
- Professional Development
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
101-250 employees
