Internal Trainer

RedSail Technologies•Shreveport, LA

3d•$70,000 - $75,000•Hybrid

About The Position

Internal Trainer Job Summary The RedSail Internal Trainer conducts internal training programs for RedSail employees and meets with leadership from various RedSail departments to determine training needs. The ideal candidate thrives in a collaborative environment, has a passion for teaching, a strong desire to help others succeed, a drive for continued learning, and excellent organizational skills.

Requirements

High school diploma or equivalent required
Superior knowledge of RedSail products
Minimum 2 years of experience in RedSail customer support role
Excellent planning, decision making, presentation, organization, and interpersonal skills
Intermediate knowledge Microsoft Word, Excel, and PowerPoint

Nice To Haves

Associate degree preferred
Call center operations experience
Experience practicing as a certified pharmacy technician with supervisor responsibilities
Previous experience as a technical lead in a technical support center
Expert understanding of technical troubleshooting
Intermediate knowledge of Windows OS

Responsibilities

Delivers engaging training sessions using various methods to RedSail employees (workshops, e-learning, seminars, etc)
Provides updates and details on new products, features, and service offerings
Leads skill development training to develop customer service, interpersonal skills, and technical knowledge
Offers instruction and training on company-wide policies and procedures
Provides one-on-one coaching and support to employees as needed
Provides performance improvement coaching to employees during training
Maintains accurate records of training sessions, attendance, and participant feedback
Works with training team in collaborative manner to ensure training sessions are delivered consistently
Stays updated on industry trends and best practices, making recommendations for program enhancements
Advises departmental management of employee development issues during training
Completes additional duties as assigned