Internal Support Engineer

The Surplus Line Association of CA•San Ramon, CA

2d•$120,000 - $175,000•Onsite

About The Position

The Internal Support Engineer is responsible for administering, maintaining, and supporting the organization’s core IT infrastructure and end-user technology environment. This role ensures the reliability, security, and efficiency of systems, applications, and devices while delivering onsite support. The position serves as a key liaison between the organization, external vendors, and contractors and plays a critical role in onboarding, lifecycle management, and continuous improvement of technology services.

Requirements

Demonstrated experience administering Office 365, Teams, SharePoint, and SaaS applications.
Strong knowledge of user lifecycle management, access controls, and identity governance.
Experience with endpoint management, security standards, and device configuration.
Hands-on experience providing onsite and remote technical support.
Familiarity with HRIS integrations and automated onboarding/offboarding workflows.
Proven ability to manage vendors, contracts, and technology procurement.
Strong troubleshooting, documentation, and communication skills.

Responsibilities

Administer and maintain virtual servers, network services, email systems, and core IT platforms.
Manage Office 365, including Exchange Online, Teams, SharePoint, and related security and governance settings.
Oversee SaaS applications, vendor platforms, and software licensing to ensure compliance and cost efficiency.
Maintain system reliability and availability through monitoring, patching, updates, and proactive maintenance.
Administer and enforce VPN policies, firewalls, antivirus/endpoint protection, and security baselines.
Manage backups, disaster recovery planning, and routine testing of recovery procedures.
Implement and maintain endpoint security standards and configuration baselines.
Support access governance and user lifecycle management (provisioning, deprovisioning, role changes).
Own onboarding and offboarding technology processes, including hardware provisioning, access setup, and training coordination.
Support HRIS integrations and automated provisioning workflows.
Provide onsite support for hardware, software, and networking issues.
Troubleshoot complex issues across desktops, laptops, mobile devices, peripherals, and network connectivity.
Maintain accurate asset inventory, device lifecycle planning, and refresh schedules.
Oversee technology procurement, including evaluation, purchasing, and vendor coordination.
Serve as the primary point of contact for IT vendors, contractors, and managed service providers.
Implement technology solutions that improve efficiency, security, and user experience.
Support change management, adoption, and user enablement for new tools and systems.
Document procedures, standards, and configurations to support operational maturity.