Support Engineer

Function Health•Canada, KS

1d•Remote

About The Position

As a Support Engineer at Ezra, you will help keep the web platforms that power our cancer-screening experience reliable and resilient. You’ll focus on investigating production issues, mitigating incidents, shipping targeted fixes, and turning unclear problems into well-scoped backlog tickets when broader engineering work is required so we can deliver secure, delightful products that save lives.

Requirements

2+ years in a technical support, production engineering, backend, or full-stack role (or equivalent) with hands-on production debugging experience.
Comfortable reading and making changes in production codebases (bonus if you’ve worked with ASP.NET Core / C#).
Working knowledge of modern JavaScript/TypeScript frontends and backend APIs in production environments.
Strong SQL fundamentals (ideally SQL Server): investigate issues safely and efficiently and understand performance basics.
Familiarity with operating workloads in a cloud environment (Azure preferred), including deployments, monitoring, and rollback strategies.
Excellent written & verbal communication and a bias for collaboration in a cross-functional, Agile environment.
A strong sense of ownership: you can take an issue from “something’s wrong” → “here’s what it is” → “here’s the fix or the right backlog ticket.”

Nice To Haves

Experience with DICOM, HL7/FHIR, or other healthcare standards.
Background in security & compliance (HIPAA, SOC 2).
Experience with incident management practices (on-call rotations, severity definitions, postmortems) and observability tooling.

Responsibilities

Join a passionate and collaborative team dedicated to groundbreaking health solutions.
Triage, reproduce, and investigate production issues across the stack (application logs, metrics/traces, database queries, and code).
Own incident mitigation: validate impact, implement safe configuration changes or code fixes, coordinate rollbacks when needed, and confirm recovery.
Collaborate closely with product, engineering, operations, and medical teams to translate real-world issues into clear technical actions and member-safe outcomes.
Define high-quality backlog tickets for issues that need scheduled work: repro steps, impact, suspected component(s), acceptance criteria, and priority recommendation.
Create and maintain runbooks and troubleshooting guides; proactively eliminate recurring issues through automation and “fix-forward” improvements.
Drive continuous improvement through better observability, performance tuning for key workflows, and stronger operational practices.
Contribute to post-incident follow-ups (timeline, contributing factors, prevention tasks) and help improve our incident response process.