Internal Retail Technical Support 1
About The Position
This job posting is for our current Maverik team members only. If you’re interested in joining our team, we encourage you to keep an eye on our external job postings for opportunities to become part of the Maverik team! At Maverik, we don't just offer jobs, we offer adventures. This role provides Tier 2 technical support for retail store operations, ensuring the reliability of POS, fuel, networking, and administrative systems. You'll troubleshoot system interruptions, support Tier 1 staff through training and documentation, and track resolutions to drive effective long-term solutions. Why this role matters This role directly impacts store operations and customer experience by ensuring systems remain reliable, minimizing downtime, and enabling staff to perform their roles efficiently. Location/Schedule This role is based at our Salt Lake City Headquarters with a 4-day hybrid in-office schedule. Occasional after-hours, weekend, or holiday work may be required, as well as participation in a 24/7 on-call rotation. Position Summary & Day-to-Day Responsibilities Provide Tier 2 technical support for retail store operations, maintaining POS, fuel, networking, and administrative systems. Collaborate with Tier 1 staff to resolve issues quickly and implement long-term solutions.
Requirements
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (preferred).
- 1+ year of experience in a technical support role, ideally within a technology or software-focused environment.
- Knowledge of telecommunications technologies, including DSL/Cable, T1, and cellular data.
- Experience troubleshooting Windows-based systems, including Windows CE/Mobile, 7, 8, and embedded systems.
- Strong communication, problem-solving, and team collaboration skills.
- Initiative, accountability, and attention to detail in a fast-paced environment.
- Experience providing technical support in retail or enterprise environments.
- Hands-on troubleshooting and maintenance of POS, networking, and administrative systems.
- Knowledge of IT service management (ITSM) tools and documenting technical resolutions.
- Participation in on-call rotations or after-hours technical support.
- Proven ability to mentor and train less experienced technical staff.
Nice To Haves
- Experience with fuel systems or retail operations technology.
- Familiarity with embedded operating systems and mobile platforms.
- Previous experience in root cause analysis or process improvement initiatives.
Responsibilities
- Deliver Tier 2 technical support to retail store operations and management teams.
- Proactively identify, analyze, and resolve system interruptions to minimize operational downtime.
- Support and mentor Tier 1 staff through training, documentation, and knowledge sharing.
- Maintain and troubleshoot POS, fuel, networking, and administrative systems.
- Participate in root cause analysis of Tier 1 escalations to prevent recurring issues.
- Accurately document troubleshooting activities, resolutions, and system updates within the ITSM/service tracking system.
Benefits
- Full Health, Dental, and Vision Package with company contribution to cost
- In-Store and Fuel Discounts
- Retirement plan with company match (401K)
- Eligible for the annual incentive bonus program
- Profit Sharing: When Maverik succeeds, so do you. Team Members are eligible for annual profit sharing—our way of recognizing the important role you play in our success
- Comprehensive Paid Time-Off Policy, along with additional perks and benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
