Internal Strategy & Process Consulting Associate I

JPMorgan Chase & Co. • Columbus, OH

6d

About The Position

Performance Consulting is JPMorgan Chase’s internal consulting group, partnering with strategic and functional leaders to improve core business operations, design streamlined ways of working, pilot AI solutions, optimize end-to-end processes, elevate customer experience, and foster continuous improvement.

As an Internal Strategy & Process Consulting Associate I, you will work on consulting engagement teams addressing business and transformation challenges across JPMorgan Chase. You will translate ambiguous questions into structured analyses, conduct stakeholder discovery, assess qualitative and quantitative information, and develop insights and recommendations. With guidance from senior consultants, you will own defined analyses, deliverables, or portions of a workstream. You will collaborate with teams to understand and optimize processes, analyze data, create compelling narratives, and propose strategic improvements. You will use enterprise-approved GenAI and digital tools to accelerate consulting work while critically evaluating their outputs and applying sound judgment.

Requirements

• Professional work or internship experience with a track record of developing strategic business recommendations or improvements that deliver measurable results.
• Structured problem-solving and analytical skills, including the ability to turn data and qualitative information into insights.
• Strong written and verbal communication skills and experience developing clear presentations or other business deliverables.
• Ability to collaborate across diverse teams, contribute to a positive and inclusive team environment, and balance individual ownership with shared accountability.
• Ability to manage assigned work with ownership, attention to detail, speed, and sound judgment.
• Intellectual curiosity and ability to learn unfamiliar topics quickly.
• Fluency using digital and/or GenAI tools to improve knowledge work, with appropriate validation and judgment.
• Ability to travel up to 10%.

Nice To Haves

• Approximately 1–3+ years of relevant professional experience; strong internship or equivalent project experience may be considered.
• Management consulting, internal consulting, strategy, transformation, process improvement, analytics, or financial services experience.
• Experience with process mapping, customer journeys, operating models, automation, analytics, or transformation initiatives.
• Foundational understanding of AI concepts and ability to identify business processes and opportunities where AI solutions can drive operational improvement and innovation.
• Ability to foster cross-functional collaboration to identify and implement process improvement opportunities across departments.

Responsibilities

• Break down complex business problems through structured, hypothesis-driven problem solving and conduct analyses that produce actionable recommendations.
• Own defined analyses, deliverables, or portions of a workstream from planning through completion, with guidance from senior consultants; manage commitments and communicate progress and risks.
• Collaborate with project teams on stakeholder interviews, synthesize qualitative findings, and develop working knowledge of unfamiliar business domains.
• Analyze data and visualize business processes to identify root causes, performance gaps, customer or employee pain points, risks, and improvement opportunities.
• Develop executive-ready presentations and other consulting work products that connect evidence to insights, implications, and recommended actions.
• Support workshops and working sessions through preparation, facilitation support, synthesis, and follow-up.
• Use enterprise-approved GenAI/LLM tools for research, synthesis, analysis, ideation, and deliverable development, validating outputs for accuracy, quality, and appropriate use.
• Collaborate across diverse, cross-functional teams, support teammates, share knowledge, and contribute to an inclusive, high-performing consulting culture.
• Travel up to 10%.

Benefits

• Competitive total rewards package, including base salary determined by role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed