Internal Service Representative

Medavie•Moncton, ON

1d•CA$46,292 - CA$52,078•Hybrid

About The Position

As a national health solutions partner, Medavie puts people first in everything they do, starting with their team of 8,000+ professionals. By collaborating and innovating together, employees are creating industry-leading solutions in insurance, primary care, and emergency medical services that impact millions of lives in Canada each year. Medavie's mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest. They celebrate individuality and value the diverse perspectives and skills their employees contribute. Medavie offers opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is seeking an Internal Client Service Representative to join their Group Service team. This role is ideal for someone who thrives in a collaborative environment, takes initiative, and is committed to building strong relationships with clients and internal partners. As an Internal Client Service Representative, you will partner closely with Account Executives, Advisors, and operational teams to support the sale and retention of group insurance plans. You will manage the full-service lifecycle, from onboarding and renewals to ongoing support and client education, ensuring a seamless and consistent experience.

Requirements

Post-secondary education in a related field or equivalent experience.
Previous administrative or client service support experience required.
Strong commitment to client service, with the ability to build and maintain effective relationships with clients and internal partners.
Excellent organizational, time management, and prioritization skills, with the ability to manage a high volume of requests in a fast-paced environment.
Strong attention to detail, with a proactive, solutions-oriented approach to problem-solving.
Effective written and verbal communication skills in English.
Proficiency in Microsoft Office Suite and experience using Salesforce or similar CRM tools.
Valid driver’s license required, with the ability to attend in-office work and occasional team meetings/events.

Nice To Haves

Experience in group insurance or a related industry (health, dental, life, or disability) is considered an asset.
Bilingualism (French/English) is considered an asset.
Progress toward or completion of an insurance designation is considered an asset.

Responsibilities

Act as a primary contact for clients, advisors, and consultants, resolving inquiries and ensuring a high level of service.
Manage client and advisor requests end-to-end, including triage, prioritization, tracking in Salesforce, and timely follow-up.
Deliver consistent, proactive service for an assigned portfolio, supporting client retention and overall experience.
Coordinate with internal teams (Administration, Operations, Underwriting, Marketing) to ensure efficient resolution of client needs.
Support onboarding, renewals, and ongoing service activities, including enrolment and reporting.
Interpret contracts and agreements to address inquiries, including union-related considerations.
Manage a high volume of requests while maintaining accuracy, organization, and responsiveness.