Internal Service Representative

Hub International Insurance•Lafayette, LA

6d•Onsite

About The Position

The Internal Service Representative (ISR) addresses all employee benefit issues as brought up by HUB International clients and their employees, including resolving enrollment and termination issues, acting as liaison with insurance carriers, and answering questions relating to pertinent federal and state legislation. ISRs regularly practice discretionary decision making on a daily basis.

Requirements

3+ years of insurance experience is preferred (claims resolution, benefits administration, employee benefit customer service, etc.)
High school diploma or equivalent required
Active state Life and Health License or willingness to complete upon hire is a plus
Excellent problem-solving skills. Persistent to achieve the end result—resolution.
Strong organizational skills, including daily prioritizing and logical thinking.
Service-oriented; kind, compassionate, and willing to work hard on another person’s behalf.
Good communication skills, especially verbally and over the phone. Clarity and accuracy are key.
Strong working knowledge of MS Word, Outlook, Excel and database experience is preferred
Ability and willingness to learn new systems and programs, such as Benefit Point.
Able to manage multiple projects simultaneously and successfully.
Able to work with others in teams; able to work with those who perform similar jobs as well as complimentary roles. Promotes cooperation and shared successes throughout the company.
Shares ideas for improvement that are oriented around solutions and blameless problem solving.

Responsibilities

Acts as a liaison with insurance carriers, providers, and clients to resolve claims (including assistance in the appeals process), enrollment, termination, and billing issues.
Provides knowledgeable answers regarding policy coverage information (ex: RX, Covered procedures, Pre-Ex limitations, etc.), in addition to legislation and benefit laws such as HIPAA, COBRA, FMLA, PPACA, Mental Parity & Medicare Part D, etc.
Assist in the implementation of new business, the addition of new lines of coverage, process plan changes and benefit summaries according to the provided timelines, etc.
Maintains a full book of business while continuing to provide A+ service, in addition, to receiving positive feedback on Client Surveys and providing weekly proactive calls to clients
Process service cases, value added, and workflow terminations in Benefit Point according to the provided guidelines
Update all renewal outcomes in Benefit Point including any changes to the main business screen and all policy lines.
Assist with special projects as needed

Benefits

Competitive salaries and benefits offerings
Medical/dental/vision insurance and voluntary insurance options
Health Savings Account funding
401k matching program
Company paid Life and Short-Term Disability Plans
Supplemental Life and Long-Term Disability Options
Comprehensive Wellness Program
Generous PTO Package - Vacation, Holiday, Sick, and Personal Time Off
Great work/life balance
Focus on creating a meaningful environment through employee engagement events
The ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry!
Growth potential - HUB is constantly growing and so can your career!
A rewarding career that helps local businesses in the community
Strong community support and involvement through HUB Gives