Staff Internal Service Engineer

Cellanome • San Diego, CA

13d • Onsite

About The Position

Cellanome is adding an Internal Service Engineer responsible for maintaining, troubleshooting, repairing, and supporting our internal fleet of proprietary instruments and platforms. As a member of the Customer Support team, you will work closely with cross-functional teams including Engineering, R&D, and Manufacturing, to ensure the quality and reliability of our products. You will also provide feedback to Research and Product Development teams and support new product Introductions to ensure successful deployment of new and improvements on existing products in the field. The role requires technical expertise, attention to detail, and a passion for providing excellent service.

Requirements

• Bachelor’s or other advanced university degree in engineering, life sciences, or a related field.
• Minimum 5-8 years of service experience, ideally in complex life science tools/instruments space.
• Strong problem-solving skills, can-do attitude, and attention to detail.
• Valid passport and driver’s license.
• Demonstrated ability to perform the Essential Duties of the position with or without reasonable accommodations.

Nice To Haves

• Early-stage company experience.
• Hands-on experience with instrumentation and laboratory equipment; experience as an end-user of related instrumentation.
• Knowledge of cellular biology.

Responsibilities

• Provide technical support and preventative maintenance on Cellanome platforms for internal and customer applications.
• Diagnose, troubleshoot, and repair equipment malfunctions and failures, including mechanical, electronical, optics, fluidics, and software.
• Assist in the installation and qualification of new equipment or system upgrades.
• Maintain detailed records of service activities, including repair logs, calibration reports, and any necessary system modifications.
• Collaborate with internal teams such as Operations, R&D, Quality, and Manufacturing to develop and implement solutions for product improvements or enhancements.
• Mentor new staff or team members on platform capabilities and design, as well as internal processes and platform handling.
• Support Sales and Customer Service teams with technical questions related to instrumentation.
• Ensure that all service activities comply with internal policies and industry standards.
• Test equipment post-repair, offer feedback to R&D on potential product improvements, and assist in the development of new systems or features.

Benefits

• Competitive total compensation packages, including base pay, benefits, and equity.
• Generous stock options.
• Great individual, and family health plans.
• A 401(k).
• Flexibility to balance work and life.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level