Internal Service Advisor - David McDavid Ford - Fort Worth, TX
About The Position
The Internal Service Advisor is the face of the dealership for internal repair orders. It is the Service Advisor’s responsibility to present and sell needed products, and or, services to the Used Car Manager in a professional manner while adhering to the manufacturer’s published maintenance schedule and requirements. Partner with the used car manager to generate and provide them with a complete and accurate estimate of repair. Advise on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications. Establish and communicate completion time of repair with customer and technician. Answer incoming service calls. Maintain and schedule service appointments. Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index). Strictly follow the manufacturer’s warranty guidelines and procedures. Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional and national scores. Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property. Must be able to manage in a fast paced work environment with limited supervision. Other duties to be determined by management.
Requirements
- Great customer service, phone and computer skills
- Minimum of eighteen years of age
- Valid driver's license
- Ability to pass pre-employment screening (background & drug test)
Nice To Haves
- Previous automotive Service Advisor experience
Responsibilities
- Present and sell needed products, and or, services to the Used Car Manager
- Provide a complete and accurate estimate of repair
- Advise on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications
- Establish and communicate completion time of repair with customer and technician
- Answer incoming service calls
- Maintain and schedule service appointments
- Follow prescribed procedures for customer post follow-up
- Strictly follow the manufacturer’s warranty guidelines and procedures
- Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s)
- Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property
- Manage in a fast paced work environment with limited supervision
Benefits
- Weekly pay
- Paid holidays & paid time off
- Paid training
- Stock Awards (select management and front-line team members eligible)
- Medical insurance
- Vision insurance
- Dental insurance
- Accident insurance
- Critical illness insurance
- Hospital indemnity plans
- Up to 12 weeks paid pregnancy leave (disability leave)
- Paid Parental Leave
- Health savings accounts
- Flex spending accounts (tax-free)
- Short-term disability plans
- Long-term disability plans
- Life Insurance (Whole Life and Term)
- 401k with company match
- Pet Insurance
- Digital career path tool
- Continuous training through Asbury's Internal Learning Management System
- Professional growth and development opportunities
- Technician Student loan relief resources
- Employee assistance program
- Employee discounts on parts and service repairs
- Scholarship awards
- Opportunities to join our community service initiatives, which includes paid volunteer hours
- Employee referral program with bonus opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
