Internal Service Advisor
About The Position
Modesto Subaru, a proud member of the family-owned Stevens Management Company, is looking for an Automotive Internal Service Advisor to join our busy Service Department. This is not a traditional customer-facing advisor position. Your primary customers will be our internal teams, and your focus will be coordinating service work for our new and pre-owned inventory. From pre-delivery inspections and used vehicle reconditioning to repair orders and sublet work, you’ll serve as the communication hub between Sales, Service, Parts, and our technicians. If you enjoy creating order in a fast-paced environment, following every detail through to completion, and helping an entire team succeed, this could be the perfect fit for you!
Requirements
- Understanding of automotive service processes and terminology.
- Excellent written and verbal communication skills.
- Strong organizational, time-management, and problem-solving abilities.
- Ability to work effectively under pressure and meet applicable deadlines.
- Comfortable using dealership and office technology.
- Valid driver’s license and an acceptable driving record.
Nice To Haves
- Reynolds and Reynolds DMS experience is a plus.
- Experience with Google Workspace—including Gmail, Drive, Docs, Sheets, and Meet—is a plus.
Responsibilities
- Serve as the main point of contact between the Service and Sales departments for internal vehicle work.
- Write, track, update, and close repair orders for new and pre-owned vehicles.
- Check in new vehicles and coordinate pre-delivery inspections (PDIs).
- Manage PDI paperwork and ensure all required work is properly documented.
- Write repair orders for used vehicle inspections, reconditioning, and approved repairs.
- Coordinate sublet repairs for both the new and pre-owned vehicle departments.
- Communicate inspection results, repair needs, costs, approvals, delays, and completion times.
- Work closely with technicians to provide accurate repair descriptions and clear instructions.
- Partner with the Parts Department to confirm needed parts are ordered and available.
- Monitor vehicles throughout the service process and follow up to keep work moving.
- Help prioritize internal repair work based on inventory and Sales Department needs.
- Maintain accurate records of services performed, repair costs, and vehicle status.
- Identify potential delays and communicate them before they affect vehicle readiness.
- Ensure completed vehicles are returned to the Sales Department promptly and professionally.
- Perform other related duties as assigned by management.
Benefits
- Training and support to help you build a long-term automotive career.
- A family-owned culture where teamwork and communication matter.
- A key role that directly supports our Sales, Service, Parts, and technician teams.
- Competitive Compensation: $18.00 - $20.00 per hour plus monthly bonus.
- Employee Benefits: [Insert medical, dental, vision, retirement, paid time off, employee discounts, and other benefits.]
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
