Internal Service Advisor - North Austin Nissan

CONTINENTAL AUTO GROUP•Austin, TX

1d•Onsite

About The Position

The Internal Advisor manages, writes, and tracks all Reconditioning, PDI, and Inventory in a fast-paced environment as well as being a highly motivated self-starter with an emphasis on individual accountability. Responsible for communication, work allocation, and supervision of a team of (or individual) Technicians and Porters to ensure efficient and productive team performance and a compliant reconditioning process. The Service Advisor influences the volume of service business and plays the main role in ensuring internal customer satisfaction. An Internal Advisor is responsible for the efficient and timely processing of used vehicle reconditioning, PDIs, and recall completion for all New / Used vehicles. Supporting and achieving the Continental Auto Group five day turnaround target.

Requirements

Must have held a valid driver's license for at least 1 year.
Must be at least 18 years of age to be considered.

Responsibilities

Responsible for all internal repair orders written for PDI, CPO, New / Used, Required Recalls and reconditioning service for all used vehicles.
Identify all store inventory with open recalls.
Liaise with parts / service team for timely vehicle completion.
Create a comprehensive estimate based on their inspection and technician findings.
Keep Service Manager informed of all issues that do, or may arise.
Inspect repair quality and ensure all work is completed in a timely manner, with an emphasis on showroom readiness.
Ensure the best parts options and the correct price for parts and labor is used for all recon work.
Ensure each CPO guidelines are followed, and consistent with OEM and CAG Standards.
Manage the Reconditioning Vendor relationships, to improve quality and cycle time.
Demonstrate behaviors consistent with the Company’s Vision, Mission, and Values in all interactions with customer, co-workers, and suppliers.
Adhere to all company policies, procedures, and safety standards.
Properly closing tickets.
Be organized, Be on time, Positive.

Benefits

Employer Paid Dental Insurance
Employer Paid Life Insurance
Employer Paid Medical Insurance
Employer Paid Health Savings Account Contribution
Employer Paid Wellness Clinic
Employer Paid Flu Vaccinations Every Fall
Employer Percentage Matching for 401k
Employer Paid Parental Leave
5 Paid Bereavement Leave Days/Year for immediate family members (after 60 days)
5 Paid Time Off Vacation Days/Year (60 days - 1 year)
14 Paid Time Off Vacation Days/Year (1 year - 3 years)
19 Paid Time Off Vacation Days/Year (3 - 7 years)
24 Paid Time Off Vacation Days/Year (7+ years)
Annual Christmas Bonus Based on Tenure
Annual Christmas Party
Annual Employee Appreciation Dinner
Employee Vehicle Purchase Program
Employee Discounts on Collision Repair, Parts, and Service
Bi-Weekly Pay Periods, Paid on Fridays
Holidays: Thanksgiving, Christmas & New Years
Employer Paid Lunches Every Saturday
Employer Paid Lunches/Dinners - Special Occasions (Blood Drives, Birthdays, Awards, etc.)
Access to In-House Insurance Agency
Access to In-House Marketing Agency
Voluntary Life Term and Whole Insurance
Voluntary AFLAC Supplemental Coverages
Voluntary Vision plan
Pet Insurance
Legal Shield
$200 Donation to Charity of Your Choice with Approval