Internal Sales Representative

Pepperl+Fuchs Gruppe•Twinsburg, OH

2d•Hybrid

About The Position

Pepperl+Fuchs, a leading developer in the global industrial automation market, is looking for an energetic, self-driven individual to fill an immediate need for a motivated, customer-focused Internal Sales Representative to join our Twinsburg Ohio team. Our industrial automation solutions include sensor technologies and intrinsically safe explosion protection. This role plays a critical part in delivering exceptional customer care within an assigned territory while identifying and developing qualified sales opportunities for the Field Sales team.

Requirements

High School Diploma or equivalent
Minimum of 5 years of customer service or sales experience
Strong communication, organizational, and problem-solving skills
Ability to work independently and collaboratively within a team environment
Professional demeanor when interacting with customers and colleagues

Responsibilities

Interact daily with customers via phone and email
Take ownership of assigned territory and provide proactive customer support
Manage territory accounts, including order entry, credits, and rebills
Monitor open order reports and proactively resolve delays in the order-to-cash process
Partner closely with Technical Support, Area Sales Managers, and Account Managers as part of the sales cockpit team
Attend customer calls and key account meetings focused on improving performance metrics
Research and resolve customer discrepancies
Upsell and cross-sell products to expand business opportunities
Record new sales opportunities in Siebel (CRM)
Participate in weekly shop floor meetings, product training, and sales improvement sessions
Maintain accurate records and professional communication
Cross-train team members and foster a collaborative, high-performance environment
Perform additional responsibilities and special projects as assigned