Internal Recon Service Writer

Sullivan Motors, Inc.•Woodbine, NJ

5d•Onsite

About The Position

Sullivan Motors is looking for an organized, automotive-minded Internal Recon Service Writer to manage repair orders and workflow for vehicles moving through our internal reconditioning department. This is not a customer-facing service advisor position. This role is dedicated exclusively to vehicles being prepared for sale and will work directly with our technicians, recon team, parts department, and management.

Requirements

Understands automotive repair
Can keep a busy shop organized
Comfortable reviewing inspection results
Understanding of common mechanical repairs
Effective communication with technicians
Highly organized and detail-oriented
Comfortable managing multiple vehicles at different stages of repair
Able to hold technicians and vendors accountable for timelines
Familiar with automotive repair terminology
Comfortable working with repair orders and shop management software
Able to prioritize work based on urgency and inventory needs
Strong with follow-up and communication
Focused on both speed and cost control

Nice To Haves

Previous experience as a Service Writer, Service Advisor, Recon Coordinator, Shop Dispatcher, or Automotive Repair Coordinator is strongly preferred.

Responsibilities

Open, maintain, and close internal repair orders for recon vehicles
Review technician inspections and recommended repairs
Build accurate internal repair tickets with parts and labor
Assign and dispatch work to technicians based on priority and workload
Track vehicles through the entire recon process
Follow up on parts availability and prevent vehicles from sitting unnecessarily
Maintain accurate repair status and estimated completion dates
Communicate delays, major mechanical issues, and high-cost repairs to management
Ensure technicians properly document repairs and flag completed labor
Verify completed work before closing repair orders
Help prioritize vehicles based on sales and inventory needs
Monitor recon cycle time and identify bottlenecks
Maintain accurate records of recon costs by vehicle
Coordinate with the Inventory/Reconditioning Manager on vehicles requiring additional approval