Internal Investigator

Regional Municipality of Peel

11d•Hybrid

About The Position

Reporting to the Manager, Internal Investigations, the Internal Investigator is responsible for conducting workplace investigations related to allegations of harassment, discrimination, bullying, and retaliation, and other Respect in the Workplace policy violations. The successful candidate will manage investigations from intake to conclusion, ensuring procedural fairness, confidentiality, objectivity, and compliance with applicable legislation and corporate policies. The Internal Investigator also plays an important role in facilitating early resolution where appropriate, providing guidance to participants throughout the investigative process, and supporting education and awareness initiatives that promote a respectful workplace culture.

Requirements

Bachelor's degree in Human Resources, Business Administration, Law, or a related field preferred.
Minimum of five (5) years of experience conducting workplace investigations, preferably within a unionized environment.
Experience in employment law or human rights law is highly desirable.
Thorough understanding of employment law, human rights legislation, workplace investigation methodologies, and procedural fairness principles.
Strong knowledge of legislation governing workplace harassment, discrimination, and respectful workplace practices, with the ability to interpret and apply relevant case law and legislative requirements.
Exceptional investigative, analytical, and critical-thinking skills, with the ability to assess complex information and arrive at sound, defensible conclusions.
Strong interviewing, facilitation, conflict resolution, and active listening skills.
Excellent written communication skills, including the ability to prepare clear, concise, detailed, and objective investigation reports.
Excellent verbal communication and interpersonal skills, with the ability to establish credibility and build rapport with individuals at all levels of the organization.
Demonstrated ability to maintain confidentiality and manage sensitive and contentious issues with professionalism, discretion, and good judgment.
Proven ability to work independently, manage multiple investigations simultaneously, and meet competing deadlines in a fast-paced environment.
Strong organizational and time management skills.
Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.

Nice To Haves

Relevant certifications (e.g., HR designation) are considered an asset.

Responsibilities

Conduct and manage investigations into allegations of workplace harassment, discrimination, bullying, retaliation, and violations of the Region’s Respect in the Workplace policies and procedures.
Conduct preliminary fact-finding, complaint threshold assessments, and triage of concerns to determine the appropriate course of action.
Develop investigation plans, including scope, timelines, witness identification, and evidence-gathering strategies.
Interview complainants, respondents, witnesses, and other relevant parties using effective investigative and active listening techniques.
Gather, review, and assess relevant evidence including emails, text messages, personnel files, performance records, and other documentation.
Analyze information, assess credibility, and apply procedural fairness principles to determine findings of fact.
Maintain accurate, detailed, and confidential records throughout all stages of the investigative process.
Prepare comprehensive, objective, and well-reasoned investigation reports outlining allegations, evidence, findings, conclusions, and recommendations.
Promote and support early resolution and mediation approaches where appropriate.
Provide neutral, unbiased, and confidential support to employees and leaders involved in workplace investigations, including explaining investigative processes and responding to inquiries.
Collaborate with Human Resources, Legal Services, leadership teams, and other stakeholders as required.
Contribute to the development and delivery of training and awareness programs related to Respect in the Workplace, workplace investigations, and related policies.
Remain current on relevant employment and human rights legislation, case law, emerging trends, and best practices in workplace investigations.
Perform other duties as assigned.