Internal Customer Success Manager (INS897)
About The Position
Hire Overseas is seeking an Internal Customer Success Manager to own existing client relationships after the sale. The role is responsible for client check-ins, candidate evaluation and presentation, coordinating placements, proactively identifying problems, and building client satisfaction into repeat business, reviews, and referrals. The position was created to take over work previously handled directly by a co-founder, and it has direct access to both founders in a small team with no layers between the role and important decisions. The company describes its existing client base as central to the business because much of its growth comes from referrals and repeat clients. The role requires high critical thinking, full ownership of client outcomes, and responsiveness to clients during US business hours, including outside core hours when needed. It is 100% remote, pays in USD bi-monthly on the 15th and 30th, and includes paid time off and holidays according to company policies.
Requirements
- High critical thinking, including the ability to form and defend a clear view and apply it to candidate evaluation and client problem-solving.
- A full-ownership mindset, with responsibility for resolving client dissatisfaction.
- Relevant experience in customer success, account management, staffing, or recruiting.
- Clear, genuine, personal written communication.
- Responsiveness and the ability to make clients feel prioritized.
- Comfort growing into a role without a predefined playbook and a desire for the role to expand.
- Availability during US business hours and responsiveness outside core hours when clients need it.
Nice To Haves
- Background in staffing, recruiting, or offshore hiring.
- Experience in a small, founder-led company with direct leadership access and ownership of outcomes.
- Familiarity with offshore talent markets in the Philippines, Latin America, or Africa.
Responsibilities
- Serve as the primary point of contact for existing clients after the sale.
- Join kickoff, check-in, and escalation calls and own the client relationship throughout each engagement.
- Run regular check-ins across active accounts and identify contractor or client issues proactively.
- Resolve problems promptly without waiting to be asked or allowing issues to go unaddressed.
- Evaluate the top one to five candidates surfaced by the recruiting team for each role and decide which candidates are suitable to present.
- Present selected candidates to clients, coordinate interviews, handle feedback, and close placements.
- Own the quality of every candidate presented to a client.
- Identify when clients may be ready to hire again and proactively raise the opportunity.
- Ask satisfied clients for reviews and introductions.
- Recognize first placements, milestones, and other positive moments with thoughtful, personalized gestures.
- Build client satisfaction into long-term relationships, repeat business, and referrals.
Benefits
- Paid in USD, with payment every 15th and 30th.
- Paid time off in accordance with company policy.
- Holidays observed per company guidelines.
- 100% remote work setup.
- Direct work with both co-founders.
- High-ownership role with scope to grow as the company scales.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
