Internal Control Manager - FCSD

Ford • Dearborn, MI

7d • $115,500 - $218,100 • Hybrid

About The Position

We are looking for a highly skilled and experienced Internal Controls Manager to support Ford Customer Service Division (FCSD), partnering with FCSD Finance and Operations leadership to strengthen the control environment across parts, service, customer experience, distribution, and related business processes. The successful candidate will bring strong internal control (operational and S-Ox), risk assessment, change management, audit, and stakeholder management capabilities, with the ability to translate complex control topics into practical guidance for business leaders. This role will report to the Director – North America Internal Control and will regularly engage FCSD Finance, Operations, Internal Audit, external auditors, and other control partners to drive proactive risk identification, issue resolution, and sustained control performance.

Requirements

• Bachelor’s degree preferably in Business or Accounting
• At least 7 years of experience working with internal controls, either in Internal Audit with a large publicly held corporation, or Big 4 auditing
• Experience applying the COSO Internal Control Framework, with strong understanding of accounting principles, GAAP, financial reporting requirements, S-Ox, and operational control expectations.
• Digital and technology first practitioner – experience using generative AI, data analytics, GRC software, or tools such as Power BI, Alteryx, or SQL to support controls testing, risk analysis, audit documentation, anomaly detection, automation, and continuous monitoring.
• Professional certification in accounting or internal audit, such as CPA, CIA, CISA, or similar certification.
• Automotive aftersales or FCSD business acumen, including knowledge of parts distribution, dealer network processes, warranty administration, parts supply chain, service, and customer experience platforms, with the ability to anticipate related control risks.
• Experience translating audit findings, control testing results, risk themes, and remediation needs into concise executive-level messages, governance materials, key takeaways, and actionable plans.
• Data analytics / continuous monitoring tools – working knowledge of tools like Power BI, Alteryx, or SQL to detect anomalies and automate testing.
• Demonstrated leadership and business partnership skills, including the ability to build credibility with senior leaders, influence FCSD Finance and Operations teams, drive accountability, and translate internal control requirements into practical business actions.
• Ability to work independently and collaboratively in a dynamic environment, balance competing priorities, seek guidance when appropriate, and support cross-functional Finance, Operations, Internal Audit, Accounting, and external audit teams in achieving shared control objectives.
• Experience supervising and developing professionals, with a focus on excellence, accountability, growth, and practical business partnership.

Nice To Haves

• Master’s degree in business (MBA)
• Professional certification in accounting or internal audit, such as CPA, CIA, CISA, or similar certification.
• Automotive aftersales or FCSD business acumen, including knowledge of parts distribution, dealer network processes, warranty administration, parts supply chain, service, and customer experience platforms, with the ability to anticipate related control risks.
• Experience translating audit findings, control testing results, risk themes, and remediation needs into concise executive-level messages, governance materials, key takeaways, and actionable plans.
• Data analytics / continuous monitoring tools – working knowledge of tools like Power BI, Alteryx, or SQL to detect anomalies and automate testing.
• Demonstrated leadership and business partnership skills, including the ability to build credibility with senior leaders, influence FCSD Finance and Operations teams, drive accountability, and translate internal control requirements into practical business actions.
• Ability to work independently and collaboratively in a dynamic environment, balance competing priorities, seek guidance when appropriate, and support cross-functional Finance, Operations, Internal Audit, Accounting, and external audit teams in achieving shared control objectives.
• Experience supervising and developing professionals, with a focus on excellence, accountability, growth, and practical business partnership.

Responsibilities

• Lead FCSD internal control support, providing guidance, coaching, and oversight for team members and business partners across parts, service, customer experience, distribution, and related processes.
• Partner with FCSD Finance and Operations leaders to identify and monitor key financial, operational, compliance, and change-related risks.
• Analyze control gaps, develop practical remediation plans, and validate completion of corrective actions.
• Support FCSD governance routines by preparing concise executive materials, metrics, risk themes, and discussion topics.
• Advise on controls for new FCSD initiatives, system launches, process changes, and business model changes.
• Support control testing, S-Ox walkthroughs, evidence quality reviews, issue evaluation, and completion of required control activities.
• Coordinate Certification and Representation activities, including off-balance sheet arrangements and internal control matters.
• Track open control issues, audit comments, and high-risk items; provide status updates and escalation support through closure.
• Develop and implement an annual FCSD control plan aligned with Ford’s internal control framework and FCSD leadership priorities.
• Collaborate with Finance, Operations, Internal Audit, Corporate Internal Control, Accounting, S-Ox program teams, and external auditors.
• Stay current on emerging risks, process changes, technologies, automation opportunities, and internal control best practices.
• Provide regular updates on control activities, risk themes, audit matters, testing status, and remediation progress.
• Business partnership – ability to build credibility with senior leaders and translate internal control requirements into practical actions for the business.
• AI and emerging technology risk acumen – ability to assess control implications of AI adoption in FCSD operations and partner with tech teams on responsible AI governance.
• Data-driven control design – ability to shift from sample-based testing to continuous / near-real-time monitoring using analytics.
• Change management mindset – strong risk-based thinking including the ability to assess control implications of process, system, organizational, commercial, AI, and emerging technology changes and generate practical ideas to strengthen the control environment.
• Teamwork and flexibility – ability to operate in a dynamic environment, balance competing priorities, and support cross-functional teams in achieving shared control objectives.
• Risk-based thinking – generate practical ideas to maintain and improve a controlled environment in a fast-paced and constantly changing enterprise.

Benefits

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager