Internal Communications Specialist

Citadel Credit Union • Uwchlan Township, PA

50d

About The Position

Reporting Relationship: This role reports to the Director of Communications and
supports internal communication strategy through execution and content
leadership.

Key Responsibilities:

Internal Communication:

Serve as the primary day-to-day manager of the intranet and internal digital
communications, supporting content strategy and direction set by the Director
of Communications.
Write, edit, publish, and manage intranet content, internal announcements,
employee memos, and leadership communications.
Implement internal communication plans and initiatives that inform, engage,
and align employees with Citadel’s organizational priorities.
Partner with senior leaders and internal teams to gather, shape, and deliver
clear, timely employee communications.
Support the planning and coordination of virtual and in-person employee town
halls, leadership meetings, and internal events.

Collaboration:

Work closely with various internal teams to execute intranet content plans
and internal communication initiatives.
Collaborate with cross-functional partners to ensure internal communications
are clear, consistent, and employee-focused.
Gather employee feedback and intranet usage insights to support continuous
improvement of internal communications.

Requirements

• Bachelor’s degree in communications, journalism or related field.
• 4–6 years of experience in internal or corporate communications.
• Hands-on experience managing intranet or internal websites using a content management system, with responsibility for day-to-day content execution.
• Excellent written and verbal communication skills, with a strong emphasis on internal and digital writing.
• Strong organizational and project management abilities.
• Strong interpersonal and relationship-building skills.
• Ability to work effectively with senior leadership and diverse internal stakeholders.
• Ability to translate complex information into clear, accessible employee communications.
• Ability to think creatively while executing within established communication strategies.
• Genuine desire to collaborate with internal teams and partners.
• Ability to maintain confidentiality, promote integrity, and support the corporate mission.

Nice To Haves

• Experience in financial services or regulated industries is a plus.

Responsibilities

• Serve as the primary day-to-day manager of the intranet and internal digital communications, supporting content strategy and direction set by the Director of Communications.
• Write, edit, publish, and manage intranet content, internal announcements, employee memos, and leadership communications.
• Implement internal communication plans and initiatives that inform, engage, and align employees with Citadel’s organizational priorities.
• Partner with senior leaders and internal teams to gather, shape, and deliver clear, timely employee communications.
• Support the planning and coordination of virtual and in-person employee town halls, leadership meetings, and internal events.
• Work closely with various internal teams to execute intranet content plans and internal communication initiatives.
• Collaborate with cross-functional partners to ensure internal communications are clear, consistent, and employee-focused.
• Gather employee feedback and intranet usage insights to support continuous improvement of internal communications.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level