Internal Communications Senior Manager, Gallagher Bassett – North America

Gallagher • Rolling Meadows, IL

6d • Hybrid

About The Position

The Gallagher Corporate Communications Team is looking for an Internal Communications, Senior Manager who will be responsible for providing strategic counsel and hands-on execution in supporting leadership communications, large scale initiatives, and ongoing business updates across Gallagher’s Gallagher Bassett division. The ideal candidate is a strong relationship builder who is comfortable advising leaders, shaping messages for diverse audiences, and able to execute those strategies across multiple channels in a fast-paced, matrixed environment. To be most successful in this role, this candidate will balance strategic thinking with hands-on execution to deliver high-quality work. Industry experience, and the ability to develop strategy and deliver execution through a variety of communication channels including in-person, virtual and digital will be critical for success.

Requirements

• Bachelor’s degree in journalism, communications, marketing, or related field.
• Minimum 5-7 years of direct applicable experience.
• Strong writing/editing skills for differing internal audiences.
• Ability to independently manage medium to high load/complexity projects.
• Comfort and familiarity with Microsoft 365 tools and channels.
• Able to use data and industry trends to inform communications approaches and directives.
• Able to draft original, engaging content from a blank piece of paper.
• Able to facilitate in-person and virtual meetings in an effective and engaging way.
• Able to identify communication and/or change management needs, build out materials, and implement them in a way that leads to desired outcomes.
• Able to organize and prioritize work with limited supervision.
• Able to collaborate and consult with executive leaders.
• Able to formulate clear objectives based on audiences, stakeholder needs, and changing business needs and priorities.
• Able to think outside the box, apply sound judgement and original thinking to solve communication challenges

Nice To Haves

• Prior experience in claims handling or management is a plus.
• Prior experience in the financial services or insurance brokerage industry is a plus.
• Working at a large, global company with 50,000+ employees is a plus.

Responsibilities

• Develop and own an end-to-end internal communications strategy and plans for various projects and programs, ensuring alignment with leadership messaging, transformation initiatives, and organizational updates.
• Successfully roll out and implement new internal products and processes with focus on employee engagement and change communications.
• Build strong relationships with C-suite and senior leadership, business partners, divisions, and functions and provide communications counsel that guides the messaging, timing, and channel strategy.
• Balance strategic vision with hands-on execution to deliver communication strategies effectively.
• Create communication strategies that drive adoption, positively influence behaviors and continuously evolve based on company’s direction.
• Define consistent communication processes across divisional workstreams to drive alignment, understanding and efficiency, which maintain an audience-focused mindset that drives adoption.
• Manage the creation, delivery, and consistency of internal communications for the business areas you support to reflect Gallagher Bassett’s mission, voice, and brand.
• Manage delivery channels including, but not limited to, town halls, Viva Engage, Teams, direct email, newsletters, and other communications.
• Implement and manage communication tools and platforms to enhance employee engagement and satisfaction.
• Effectively influence and consult with stakeholders in a fast-paced environment to drive impactful initiatives and aligned communications.
• Oversee the creation of collateral for both internal audiences, ensuring alignment with business goals and brand standards.
• Update and manage the internal communications calendar for the business areas you support and ensure alignment to broader global calendar.
• Develop clear narratives that reflect deep understanding of the target audiences, their needs, and differences in content required.
• Apply metrics, insights, and best practices to continuously improve communication effectiveness and employee engagement.

Benefits

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave
• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior