Internal Communications Manager

Charter Next Generation•Lexington, OH

About The Position

At CNG, we are owners. We empower every individual to make a significant impact — because every moment matters. Whether you’re starting your career journey or aiming for the next level, we foster a supportive environment where your contributions are valued and celebrated. From supporting internal teams to developing next-gen materials, our professional roles span strategy, innovation, and purpose. At CNG, you’ll do work that matters—and own it all.

Requirements

Bachelor’s degree in Communications, Public Relations, Journalism, or related field
5+ years of experience in internal, corporate, or employee communications
Experience supporting executive or leadership communications preferred
Experience in manufacturing, industrial, or multi-site environments preferred
Experience communicating with frontline and hourly employees
Strong writing, editing, and content strategy skills
Experience managing digital communication channels such as intranet, email, and collaboration tools
Familiarity with SharePoint, Microsoft Teams, Viva Engage, or similar platforms
Strong project management and stakeholder management skills
Comfortable working in a fast-paced environment with evolving priorities

Responsibilities

Lead and execute internal communications strategies aligned to business priorities and growth objectives
Drive change communications and support business transformation initiatives
Translate complex operational, financial, and strategic topics into clear, practical messaging
Reinforce an ownership mindset by connecting communication to performance and results
Partner cross-functionally to support enterprise communications, leadership messaging, and key business moments
Establish consistent communication rhythms that improve clarity and reduce noise
Develop segmented employee communications for frontline, plant-based, and corporate audiences
Ensure messaging is accessible and relevant across shifts, roles, and locations
Partner directly with plant and operations leaders to strengthen communication at the site level
Use a mix of digital and offline channels such as intranet, email, print, and visual content to reach a distributed workforce
Lead content strategy across internal channels, including newsletters (CNG Insider), intranet, email, and leadership communications
Develop and support executive communications, including talking points, presentations, and company-wide messaging
Own and manage the editorial calendar aligned to business priorities
Simplify complex topics into clear, engaging, and actionable communication
Use digital and visual storytelling, including video and graphics, to strengthen engagement
Lead the evolution of internal communication platforms, including SharePoint (intranet), Microsoft Teams, and Viva Engage
Own decisions on channel, timing, and format to ensure communication is effective and relevant
Introduce and scale digital communication practices such as mobile-friendly content, targeted messaging, and video
Improve channel adoption and usability
Use analytics to enhance targeting and performance
Drive communication strategies that strengthen engagement and connect employees to the business
Execute internal campaigns, events, and key company moments
Highlight employee stories, recognition, and team achievements
Track and analyze communication effectiveness, including engagement, reach, behavior, and feedback
Use data to inform content strategy, segmentation, and channel decisions
Continuously test, learn, and refine communication approaches