Internal Communications Manager, Commercial Communications

Thomson Reuters•Toronto, ON

5d•CA$108,000 - CA$158,000•Hybrid

About The Position

We are seeking a proactive, detail-oriented, and commercially minded Internal Communications Manager to support our new Commercial Communications function. Reporting to the Senior Director, Commercial Communications, this role will focus on delivering clear, consistent, and engaging internal communications for Thomson Reuters ‘big 3’ business segments: Tax, Audit & Accounting Professionals, Legal, and Corporates. You will help colleagues understand business priorities, segment strategies, commercial progress, customer impact, product moments, and leadership messages. Working closely with partners across the segment teams, and supporting partners from marketing and product, alongside the broader communications team, you will help translate complex business topics into clear and compelling communications for internal audiences. This is a hands-on role suited to someone who is comfortable drafting, planning, coordinating, and advising. You will play an important part in standardizing internal communications across the business segments through repeatable processes, templates, playbooks, editorial planning, and appropriate use of AI-enabled tools. The ideal candidate will bring strong writing skills, good judgment, stakeholder management experience, and a strong understanding of how internal communications can support colleague engagement and advocacy, strategic alignment, and business performance in a fast-moving, matrixed environment.

Requirements

5+ years’ experience in internal communications, corporate communications, employee communications, or business communications, ideally in a global, technology-driven, SaaS, B2B, or professional services environment.
Strong writing, editing, and storytelling skills, with the ability to simplify complex business and technology topics.
Experience supporting senior leaders or business stakeholders with communications planning and content development.
Understanding of how internal communications can support business strategy, colleague engagement, culture, and change.
Strong stakeholder management skills and confidence working with colleagues across functions, levels, geographies, and time zones.
High attention to detail and strong judgment, especially when handling sensitive or confidential information.
Experience developing communications plans, editorial calendars, FAQs, manager toolkits, leader notes, intranet content, and town hall materials.

Responsibilities

Lead the planning and delivery of internal communications across business segment teams, helping colleagues stay informed, engaged, and aligned with commercial priorities.
Help activate and maintain a consistent internal narrative across business segments. Adapt approved messaging for employee audiences, and ensure internal communications consistently reflect segment priorities, technology strategy, customer value, and business progress.
Build trusted relationships with stakeholders across the business and provide practical communications support, working closely with segment leadership teams, and coaching them on communicating effectively with their teams.
Create communications that help colleagues understand the business direction and their role in delivering it. Develop content that connects segment strategy to colleague priorities, with communications reinforcing Thomson Reuters company values and culture.
Work with key business stakeholders to bring customer and product stories to life internally.
Help build a consistent and efficient internal communications model across the Commercial Communications function. Standardize the service offering and identify opportunities to simplify, templatize, or automate repeatable work, making use of AI tools.