Internal Communications Lead

Airbnb

12h•$160,000 - $200,000•Remote

About The Position

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Airbnb is a mission-driven company dedicated to helping create connection and belonging. The company was born with a creative spirit, much like the environment at the Rhode Island School of Design where Brian Chesky and Joe Gebbia — two of its co-founders — went to college together. This creative spirit is one of the defining parts of Airbnb's culture. Our Internal Communications team aims to build a strong and enduring culture by connecting more than 8,000 employees around the world to Airbnb's mission, community, and core values through storytelling and shared experiences. Our charter is simple and demanding: share high-quality, concise, relevant communications that inform and inspire.

Requirements

10+ years in strategic internal communications, editorial, or journalism, with a relevant degree (Journalism, Communications, PR, or related field) and a track record of producing work to a consistently high standard.
Exceptional writer and editor above all else (creative, concise, and hyper-clear) able to take a dense or messy draft and make it sing under deadline.
Demonstrated fluency with AI and other technical subject matter, with genuine curiosity about product development and how things work.
Proven counselor to senior leaders, with strong editorial judgment and news sense, including an instinct for what is relevant to a given audience.
End-to-end communications practitioner and operator: develops and executes tailored messaging and campaigns (planning, research, writing, editing, distribution, measurement) and designs effective comms programs and channels.
Strong presentation and interpersonal skills, with fluency in Google Slides and Keynote to convey complex topics simply for employees.
Self-directed and collaborative with strong analytical problem-solving skills.
Comfortable picking up a new subject area or client org and learning its nuances quickly.
Highly organized and resourceful, with excellent project management skills, attention to detail, urgency, and follow-through; committed to confidentiality, sound judgment, and business ethics.
Deeply aligned with and passionate about Airbnb's mission and community.

Responsibilities

Act as a strategic partner to your client leaders, providing counsel, feedback, and presentation coaching, and collaborating primarily during Pacific Time core hours.
Develop quality executive materials: leader-voice Slack posts and email notes, thought leadership, all-hands narratives, org change communications, and short-form scripts with a heavy emphasis on emerging technology topics.
Translate deeply technical work into compelling messages for both technical and non-technical employee audiences.
Shape and align functional narratives to broader company priorities, so that Tech's story connects to where Airbnb is going.
Own the design and production of high-impact connection moments for your client orgs (all-hands, forums, leadership offsites), including defining the narrative, building presentations, and coaching presenters.
Serve as a trusted editor for the wider team, strengthening channel standards, shaping how we plan and measure content, and helping quality scale beyond any one reviewer.
Lead or support change management, crisis communications, and special projects.