Internal Communications Lead, Enterprise & Growth

OpenAI•San Francisco, CA

3d•$216,000 - $240,000•Hybrid

About The Position

OpenAI is seeking an experienced internal communications leader to develop and execute the communication strategy for its Enterprise & Growth portfolio. This role involves working closely with executives to ensure employees understand business direction, decision-making rationale, and how their work contributes to the company's mission. The position requires a deep understanding of the supported teams, strong cross-functional relationships, and the ability to craft clear, compelling narratives. A key aspect of the role is communicating how OpenAI's technology reaches users and businesses, what is learned from their usage, and how leaders can navigate rapid growth and change. The ideal candidate will have sharp editorial instincts, creative ambition, and sound judgment for handling sensitive information. OpenAI operates in a unique, fast-moving environment where priorities can shift rapidly, requiring adaptability, initiative, and the ability to recommend paths forward with incomplete information. This role can be based in San Francisco or New York City, with a hybrid work model (3 days in office) and relocation assistance offered.

Requirements

10+ years of relevant experience in internal or executive communications, marketing communications, operations, or a related field.
Demonstrated ownership of complex communications programs.
1-2 years minimum of People Management experience.
Experience advising senior leaders, building trust through preparation, discretion, and strategic recommendations.
Ability to navigate disagreement with confidence and respect.
Excellent writing and editorial judgment, with the ability to explain business strategy and complex decisions clearly.
Adaptability to different leadership voices and ability to identify details that build trust and credibility.
Ability to produce strong work on a short timeline and incorporate feedback without losing the message's purpose.
Curiosity about business growth and how people use technology.
Ability to connect commercial priorities, product developments, and customer experiences to the company mission and employee concerns.
Strong program leadership, ownership, and adaptability.
Ability to bring structure to ambiguous work and execute with limited direction.
Ability to move between strategic planning and hands-on execution.
Ability to learn unfamiliar business areas quickly and revise approaches based on new information.
Sound judgment and resilience under pressure.
Ability to remain constructive, collaborative, and solutions-oriented through compressed timelines, candid feedback, and changes in direction.
Ability to rethink drafts or plans quickly, raise concerns early, and make thoughtful decisions about pacing.
Deep trust from partners and a reputation for handling challenging projects.

Responsibilities

Set and deliver the communications strategy for Enterprise & Growth, understanding portfolio priorities and identifying areas where communications can make a difference.
Lead communication programs from initial recommendation through execution and evaluation.
Advise senior leaders and shape their communications, developing leadership updates, narratives, and presentations.
Offer clear recommendations on framing, timing, and delivery, maintaining high standards for accuracy, clarity, and transparency.
Guide communications through complex and sensitive changes, including leadership transitions, organizational changes, and evolving business priorities.
Develop plans to explain decisions, prepare leadership, and address employee questions in collaboration with People, Legal, External Comms, and XFN partners.
Lead company-wide user and customer storytelling through programs that showcase technology usage, benefits, and employee learnings.
Develop creative formats to bring stories to life, encourage engagement, and spark new ideas.
Bring employee perspectives into communications decisions by synthesizing feedback from various channels.
Help leaders understand employee needs for context, recommend responses, and assess the impact of communications on understanding, morale, and trust.
Keep work moving as priorities change, adapting quickly, informing stakeholders, and responding to feedback.
Maintain a constructive, collaborative attitude during challenging moments.
Strengthen the broader Internal Communications function by contributing to shared priorities, offering ideas, and developing reusable practices.