Internal Communications & Change Specialist
About The Position
The Internal Communications and Change Specialist is a high-output role focused on content creation and tactical deployment using next-gen tools. You will balance traditional communication strategies with the integration of modern technology to drive employee engagement and organizational alignment. This role involves driving the execution of comprehensive strategic communications and change plans, acting as an in-house communications consultant, and supporting the oversight and implementation of AI agents for BAU tasks. You will collaborate with the communications team and business partners to develop business-specific tactics and communication plans, ensuring alignment with the company's vision and priorities. The role requires developing, writing, editing, and designing a wide range of internal communication assets across traditional and digital platforms, managing the enterprise-wide editorial/communications calendar, and ensuring timely production and distribution of materials. Additionally, you will bring external awards and recognition to life internally, identify key internal stories for external audiences, keep business partners updated on initiatives, provide support for internal meetings and events, and ensure all internal messages are inclusive. A key aspect of this role is to redesign internal communications processes and the management of the editorial calendar for increased efficiency.
Requirements
- Bachelor's degree in journalism, communications, organizational change, marketing, or related field OR equivalent years of experience. Equivalent years of experience are defined as one year of applicable professional experience for each year of college requested.
- Minimum 2 years of experience in internal communications, corporate communications, or digital marketing.
- Proven experience or a strong aptitude for working with Generative AI (LLMs) and workflow automation tools (e.g., Gemini, ChatGPT, Jasper, Zapier, or proprietary AI agents).
- Proficiency in AI-assisted copywriting, AI-assisted content creation, and channel management.
- Advanced proficiency in data visualization tools.
- Strong knowledge of communications tools like Mailchimp, Google Templates, ContactMonkey, Workshop, Poppulo and strong knowledge of Google Sheets and data analysis / manipulation to support distribution lists.
- Portfolio of successful communications campaigns (e.g. newsletters, social media posts, podcasts, SMS strategy).
- Professional Expertise: Applies knowledge and skills to handle moderate complexity tasks; knowledge of industry best practices and regulatory standards.
- Innovation: Finds new and innovative ways to engage the frontline workforce to drive adoption of internal programs and initiatives.
- Independence: Completes projects with general supervision; tracks milestones and deliverables.
- Problem-Solving: Analyzes challenges within defined guidelines to recommend actions; ability to generate reports and interpret data for decision making.
- Interpersonal Skills: Builds rapport and guides entry-level professionals or support staff.
- Quality Focus: Consistently delivers high-quality results.
- Impact Assessment: Analyze the scope of change, assess change readiness, and identify potential risks or areas of resistance.
Nice To Haves
- Certification in data analysis or business intelligence preferred.
Responsibilities
- Drive the execution of comprehensive strategic communications and change plans.
- Act as an in-house communications consultant to internal clients on all methods, processes, messaging, budgeting, and effectiveness.
- Support the oversight and implementation of AI agents specifically designed to handle BAU (Business As Usual) tasks, ensuring efficiency in routine communications and automated workflows, for example persona based AI agents to help us write communications more consistently.
- Work with the communications team and business partners to develop business-specific tactics and supporting communication plans (including audience, vehicles, dates, senders, etc.) that are appropriately aligned with the company's vision, business unit priorities, and audience needs.
- Develop, write, edit, and design a wide range of internal communication assets and vehicles—including intranet articles, emails, executive messaging, print, video, webcasting, and podcasts—ensuring seamless management across both traditional and digital platforms.
- Manage and contribute content to the enterprise-wide editorial/communications calendar.
- Ensure timely production and distribution of all materials, including strong partnership with internal resources who creates weekly internal newsletters.
- Bring external awards and recognition to life internally while identifying key internal stories to share with external audiences.
- Keep business partners updated on key initiatives and progress against goals.
- Provide support for internal meetings, events, and community relations activities.
- Ensure all internal messages are inclusive and representative of a diverse workforce.
- Redesign internal communications process and management of editorial calendar to be more efficient.
Benefits
- Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!
- Professional and Personal Growth
- Multiple avenues to grow your career
- Training and development programs available
- Tuition Reimbursement benefits (for FT Colleagues)
- Health and Wellness
- Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
- Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
- Savings and Retirement
- 401(k) retirement plan with company-matching contributions
- Work-Life Balance
- Vacation days & sick days
- Company-paid holidays & floating holidays
- A company mindset that prioritizes health, safety, and flexibility
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
