Internal Business Analyst (Operations, Process Improvement & Automation)

CompassX Group • Irvine, CA

4d

About The Position

CompassX is seeking a motivated, internally facing Business Analyst to learn the inner workings of the firm across Consulting Operations, Sales, Talent, and more. This role involves hands-on experience with current processes, identifying inefficiencies, recommending improvements, and building solutions. The Business Analyst will gain a ground-level view of the company's operations, enabling them to propose and implement better ways of working. This is a high-visibility position with direct exposure to firm leadership, offering broad exposure across nearly every function within the small firm. The role emphasizes not just recommending changes but actively participating in their creation and implementation.

Requirements

• 1+ year of experience in operations, business analysis, process improvement, or a similar hands-on role - new grads strongly encouraged to apply.
• A genuine curiosity for how things work, and the instinct to diagnose the root cause rather than just patch the symptom.
• Comfortable using (or quickly learning) a CRM, spreadsheet tools, and lightweight automation/AI tools.
• Excellent written communication - comfortable documenting processes clearly and presenting recommendations.
• Highly organized, reliable, and detail-oriented - you like understanding systems and making them better.
• A confident and diplomatic communicator - you'll be working across teams and leadership, tactfully and persistently.
• Takes initiative without being asked, identifies opportunities, and moves work forward independently.
• Comfortable operating in ambiguity, shifting priorities, and quickly learning new tools or approaches.
• No ego about the work - you'll take on a genuine mix of tasks, from high-visibility process improvements to basic administrative work, and treat both with the same care.

Responsibilities

• Get hands-on across teams - Consulting Operations, Sales, Talent, and beyond - to genuinely understand how work moves before trying to change it.
• Identify where processes are inefficient, inconsistent, or breaking down, and diagnose why.
• Bring forward clear, practical recommendations for how to fix what's broken or slow.
• Build and implement the fix yourself — whether that's a new process, a piece of documentation, or a lightweight automation.
• Document how key processes work, so decisions and institutional knowledge don't live only in one person's head.
• Partner with leadership and team leads across functions to understand priorities and turn them into real, working improvements.
• Use CRM, spreadsheets, and lightweight automation/AI tools (e.g., Zapier, Make, Claude, Gemini, Google Apps Script) as needed to bring recommendations to life.

Benefits

• Salaried position with bonus eligibility or hourly contract engagement (including 1099 independent contractor arrangements)
• Direct, regular access to firm leadership
• Real ownership over a function they depend on
• Freedom to take the reins of their careers
• Shape their client work
• Maintain a direct line to leadership

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed