Internal Advisor

Lithia & Driveway•Urbandale, IA

1d•Onsite

About The Position

Ramsey Mazda is looking for a detail-driven, fast-moving Internal Service Advisor to lead the flow and quality of our used vehicle reconditioning process. If you thrive on organization, accountability, and making things happen quickly and correctly—this is your role. Join a team that values precision, collaboration, and results while supporting a high-performing sales and service operation.

Requirements

Strong attention to detail and ability to manage multiple vehicles at different stages
Sense of urgency with a focus on speed and accuracy
Clear and professional communication skills
Ability to type efficiently and manage repair order documentation
Basic math skills for cost calculations
Working knowledge of basic computer systems
Valid driver’s license with an acceptable driving record
High School graduate or equivalent, 18 years or older required.

Responsibilities

Partner with Sales and Service leadership to execute departmental goals, processes, and performance standards
Perform intake inspections and create estimates for all trade-ins and auction purchases
Identify and verify open recall campaigns using NHTSA tools
Manage the full reconditioning lifecycle with a target turnaround time of 72 hours to lot-ready
Break down estimates to ensure accuracy in labor, parts, and total investment before work begins
Maintain strict quality control standards to minimize post-sale repairs and ensure safety compliance
Track vehicle status at all times and ensure efficient workflow across departments
Coordinate vehicle descriptions and photography with Marketing for online listings
Monitor and report productivity and quality performance across service teams, detail, and vendors