Internal Advisor/Jr Coordinator (23706)

LA MESA RV INC•Phoenix, AZ

8d•Onsite

About The Position

La Mesa RV is seeking a Pre-Delivery Jr. Coordinator for their growing team in Phoenix, AZ. The ideal candidate will possess excellent customer service abilities, strong administrative skills, and be reliable and highly organized. This role assists the Pre-Delivery team in all aspects of the Pre-Delivery processes, including Orientations, Lot Porters, and Pre-Delivery Technicians, with the goal of achieving a WOW delivery experience for customers.

Requirements

Pre-employment screenings including background and drug test
Strong organizational skills
Ability to work in a fast-paced environment
Excellent organizational, interpersonal, communication, and customer service skills

Responsibilities

Assist with all check-ins, reconditioning, and delivery of all inventory, while maintaining the Recon tracking log and Sales Tub report.
Inspect all new factory deliveries to complete Stage 1 PDI process, noting any damage, cosmetics, missing items, or warranty repairs needed on the DAR.
Immediately notify the Pre-Delivery Manager of all major damage or repairs prior to accepting vehicles into inventory.
Stock in units into DMS, and add bar code labels or window pricing if necessary.
Track and maintain a log of all work in process.
Contact and schedule all new sale customers within 24 hours of receiving Due Bills, and review all PDI, SFD, and repair lists for accuracy.
Track and update the Recon log or Tub report regarding sublet units.
Assist with moving units into the shop or delivery areas as necessary.
Greet and escort customers, assist with warranty registrations, and ensure Due Bill accuracy.
Assist with all policy and procedures, including proper coach identification, R.O., Tub, and tracking log maintenance.
Ensure all mileage has been verified and that TRP is on the unit prior to customer taking delivery.
Review the new Delivery Folder with the customer and explain helpful information provided.
Ensure all warranty registration paperwork is submitted immediately after orientation.
Ensure all money is collected for any customer pay work done during the preparation of the unit.
Maintain a positive personality while dealing fairly and diligently with all departments and customers.
Escort the customer after orientation to F&I to complete remaining paperwork and, once completed, escort the customer to their new unit and release it.
Follow up with the customer prior to their leaving the lot to ensure they received a WOW experience.
Perform other duties as assigned by the Pre-Delivery Manager or Sales Management team.