Internal Account Manager, Marketing (FT, Day)

Prisma Health • Greenville, SC

7d • Onsite

About The Position

This position is key to maintaining a successful partnership between Promise Health Plan and their key account(s). Handles day-to-day customer service issues and will help track issues and document them to resolution as well as identify opportunities for improvement in products and services. All team members are expected to be knowledgeable and compliant with Prisma Health's purpose: Inspire health. Serve with compassion. Be the difference. Responsible for day-to-day account management of large employer insured population(s). Develops and maintains relationships with clients, vendors and partners to ensure smooth administration. Handles customer service requests promptly, including researching complex issues, tracking issues and documenting resolution. Develops and analyzes reporting and provides to client’s HR team at requested cadence. Supports external bid process when client requests to shop any lines of coverage. Provides prospect and client feedback about potential new product development. Completes special client requests or projects, as directed. Recommends process improvements, procedural changes, or other actions. Performs other duties as assigned.

Requirements

• Bachelor's degree. Healthcare Administration, Project Management, or Business preferred.
• Five (5) years of account management in a health insurance company role.
• Accident and Health Insurance License (Required within 90 days of start date)
• Knowledge of office equipment
• Computer skills (word processing, spreadsheets, database, data entry)
• Communication skills
• Leadership skills
• Interpersonal / team skills
• Mathematical skills

Nice To Haves

• Knowledge of provider sponsored health plan, integrated delivery and financing systems, progressive value-based downside financial risk arrangements preferred

Responsibilities

• Responsible for day-to-day account management of large employer insured population(s).
• Develops and maintains relationships with clients, vendors and partners to ensure smooth administration.
• Handles customer service requests promptly, including researching complex issues, tracking issues and documenting resolution.
• Develops and analyzes reporting and provides to client’s HR team at requested cadence.
• Supports external bid process when client requests to shop any lines of coverage.
• Provides prospect and client feedback about potential new product development.
• Completes special client requests or projects, as directed.
• Recommends process improvements, procedural changes, or other actions.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level