Intern - Wilmington, NC

FitzGerald Financial Group - Division of TowneBank Mortgage • Wilmington, NC

17h • Onsite

About The Position

This internship position focuses on providing excellent customer service and performing essential banking transactions. Interns will greet customers, assist with account inquiries and transactions, and ensure a high level of customer satisfaction. The role also involves accurate cash handling, processing various banking transactions, and adhering to federal laws and regulations such as Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA). Additional duties may be assigned as needed.

Requirements

• Proficiency with Microsoft Word and Excel
• Excellent written and verbal communication skills
• Strong interpersonal skills
• Excellent analytical, problem-solving skills
• Ability to navigate and learn computer systems and software
• Solid reasoning, analytical, technical, mathematical and language abilities
• Must possess excellent work ethic and ability to self-motivate
• Must be able to multi-task as well as communicate well with others
• Understands the importance of being a team player

Nice To Haves

• Seeking a degree at an accredited college/university with a major in accounting, banking, business administration, commercial or banking law, economics, finance, marketing, or other fields related to the position.
• Have at least a cumulative (overall) 3.0 GPA
• Have completed two full academic years toward the degree
• All intern applicants should submit a cover letter and a resume. The cover letter should clearly state the position the applicant is applying for, the semester of interest, approximate date on which he or she would be available to begin work if selected, and why he or she would be a good fit for the position desired.

Responsibilities

• Greet customers in a friendly and professional manner, understand their needs, and provide appropriate solutions.
• Assist customers with account inquiries, deposits, withdrawals, and other general banking transactions.
• Maintain a high level of customer satisfaction by promptly resolving any issues or concerns.
• Accurately count, receive, and disburse cash, checks, and other financial instruments.
• Ensure cash drawer balances at the beginning and end of each shift, following the bank’s cash handling policies and procedures.
• Perform various banking transactions, such as deposits, withdrawals, loan payments, money orders, and traveler’s checks.
• Ensure all transactions are processed accurately, efficiently, and in compliance with regulatory requirements.
• Adheres to applicable federal laws, rules, and regulations including those related to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA).
• Other duties as assigned.

What This Job Offers

• Career Level: Intern
• Education Level: Associate degree