Intern

Performance Bankers•Sioux Falls, SD

24d•Onsite

About The Position

The IT Intern will work closely with the Information Technology team to provide day-to-day technical support to bank employees while gaining hands-on experience in a financial services environment. This role will support core help desk functions, assist with routine IT tasks, and help prepare and maintain various operational and technology-related reports. The ideal candidate is eager to learn, detail-oriented, and interested in building foundational experience in information technology within a regulated industry. This position is located in Sioux Falls, SD, and is performed on-site.

Requirements

Currently pursuing an Associate’s or Bachelor’s degree in Information Technology, Computer Science, Management Information Systems, or a related field.
Basic understanding of computer hardware, operating systems, and common business software (e.g., Microsoft Office).
Strong attention to detail and organizational skills.
Ability to communicate clearly and professionally with employees at all levels of the organization.
Willingness to learn and follow established procedures in a regulated banking environment.
Candidate must pass a pre-employment screening including credit history and criminal record check.

Responsibilities

Gain exposure to enterprise IT leadership by working with the CTO, IT Director, and Information Security Officer (ISO) to understand how technology strategy, operations, and security intersect.
Provide first-level technical support to employees by assisting with basic help desk requests related to hardware, software, user access, and peripherals.
Troubleshoot and resolve common IT issues such as password resets, workstation setup, printer issues, and application access.
Assist with onboarding and offboarding activities, including preparing equipment and ensuring appropriate system access.
Document issues, resolutions, and procedures in the IT service management or ticketing system.
Prepare, update, and distribute routine IT and operational reports as requested.
Assist with data gathering, validation, and basic analysis for miscellaneous IT-related reporting.
Help maintain accurate asset inventories and technology documentation.
Follow all bank security policies, data privacy standards, and IT procedures.
Collaborate with IT team members on special projects and process improvements.
Other duties as assigned.