Intern - Year Round (Lending Service Support Analyst)
About The Position
This year-round internship provides valuable insight into Navy Federal's business, technology, resources, and procedures by offering support in focused areas and applying knowledge and education. Interns will participate in a collaborative, team-driven network, interact with multiple departments, and receive guidance from team and management. The role aims to utilize and further develop technical and soft skills, business knowledge, analytical techniques, and creative problem-solving abilities. Interns will provide professional execution of day-to-day tasks and special projects while working within established standards, policies, and procedures. This is a flexible internship that can be Full or Part-Time, based on the intern's school schedule. The Lending Service Support team is responsible for access management across the Lending department, supporting teams such as Consumer, Collections, Credit Cards, and Mortgage Default. They provide fast, reliable, and friendly technical support to Lending customers through swift and correct resolution of submitted tickets, access provisioning, and the monitoring of alerts 24/7. A requirement for this position is that the applicant must be currently enrolled in college-level courses or a degree-seeking program throughout the duration of the internship. Applicants are required to upload their transcripts.
Requirements
- Currently enrolled in college level courses or a degree-seeking program throughout the duration of the internship.
- Must upload transcripts.
Responsibilities
- Provide support in focused areas, applying knowledge and education.
- Participate in a collaborative, team-driven network and interact with multiple departments.
- Receive guidance and direction from team and management.
- Utilize and further develop technical and soft skills, business knowledge, analytical techniques and creative problem solving abilities.
- Provide professional execution of day to day tasks and special projects while working within established standards, policies and procedures.
- Provide fast, reliable, and friendly technical support to Lending customers.
- Ensure swift and correct resolution of submitted tickets.
- Manage access provisioning.
- Monitor alerts 24/7.
Benefits
- Highly competitive pay
- Generous benefits and perks
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What This Job Offers
Job Type
Full-time
Career Level
Intern
Education Level
Associate degree
