Intern - Year Round (Business Savings and Membership)

Navy Federal•Pensacola, FL

6d•Onsite

About The Position

To gain valuable insight into Navy Federal's business, technology, resources and procedures by providing support in focused areas, applying knowledge and education. Participate in a collaborative, team driven network and interact with multiple departments. Receive guidance and direction from team and management. Utilize and further develop technical and soft skills, business knowledge, analytical techniques and creative problem solving abilities. Provide professional execution of day to day tasks and special projects while working within established standards, policies and procedures. This is a year-round, Full or Part -Time, flexible internship based on school schedule. Overview of Business Savings and Membership (BSMD) Opportunity – Gain insight into department-wide strategic planning, change management, and other operational programs. Provide focused support to Business Financial Risk. The Internship Program will assist in working real time reports, preventing loss, stopping fraud, completing audits, research with policy/procedures, and aiding in process mapping and system requirements and access. Assisting in developing expanding tools for case management, reporting, and data analysis; to help the BSMD program meet our ever-evolving needs and goals. The intern must be flexible and able to support a range of responsibilities including administrative, statistical, program management, and Business Fraud & Risk operational work. This role will provide hands‑on experience with our tracking systems, basic project management, and business fraud prevention and mitigation activities, supporting ongoing initiatives within Business Fraud & Risk. A requirement of this position is you must be currently enrolled in college level courses or a degree-seeking program throughout the duration of the internship. Please upload your transcripts by clicking the “Attach Cover Letter" button during your application.

Requirements

Must be pursuing a degree from an accredited college/university
Effective interpersonal, verbal, and written communication skills
Effective research, analytical, and problem-solving skills
Effective skill maintaining accuracy with attention to detail and meeting deadlines
Ability to exercise initiative and good judgment to make sound decisions
Ability to adapt to new technologies
Effective skill in the use of MS Office Products, Asana, specifically PowerBi, Excel and Visio
Effective skill in data analytics and process automation
Effective organizational, planning and time management skills
Ability to work independently and in a team environment

Nice To Haves

Working knowledge of Asana, Excel, Power Bi, Microsoft Office, SharePoint, and/or Microsoft Teams

Responsibilities

Provide support to assigned department; may work on small projects or portions of larger projects
Support business strategy and initiatives within the business unit and/or across the organization
Assist and collaborate with various levels of staff to accomplish tasks/assignments
Present data findings from research and analysis; may include quantitative and/or qualitative analysis
Maintain professionalism in all interactions, placing internal customer service and deliverables as priority
Provide comprehensive day-to-day operational support
Evaluate and measure effectiveness of internal programs
Process and update data in automated systems; may generate and analyze reports
Coordinate implementation of key projects involving Member Experience with appropriate personnel within the division and/or across divisional lines
Monitor progress of projects; address and resolve issues
Review, analyze, and report on Business Fraud & Risk’s policy and procedural framework as directed
Perform other duties as assigned