Intern Technical (MSP)

Kraft & Kennedy•Atlanta, GA

2d•Remote

About The Position

Kraft Kennedy is a multidisciplinary managed services provider firm with expertise in technology and management consulting, technology strategies, application specialties, technology infrastructure, end user support, and proactive support. The Support Practice Group is a large and growing group of diverse technical staff providing a broad range of technology support in various industry verticals as part of Kraft Kennedy's managed services offerings. This part-time paid Intern position will work closely with co-workers, senior technical staff and other support staff in this collaborative, highly active, engaging environment. The position is remote.

Requirements

Rising Sophomore or Junior in college
Excellent verbal and written communication skills
Strong interest in technology and related college major
Very organized and detail oriented, with a high degree of accuracy and follow up
Strong problem solving and technical troubleshooting

Nice To Haves

Some experience with Windows desktop or server operating systems is preferred
Some experience with networking hardware and basics is preferred

Responsibilities

You will be required to learn about client environments and various technologies used therein
You will work on environments utilizing the full breadth of cloud and on premise technology used in the legal industry, including cloud solutions from Microsoft, Mimecast, NetDocuments, etc
You will work closely with infrastructure and networking equipment from vendors such as Microsoft, Broadcom, and Cisco, etc
Tickets are assigned or scheduled by the on-duty dispatcher
You will be required to learn about our C.L.I.E.N.T. service pillars efforts and incorporate them into your ongoing work. The pillars are that we are Communicative, Listener, Initiative, Empathic, Nimble, and Tenacious.