Intern Store US (Part-Time)
About The Position
For over 150 years, Follett has been shaping the future of higher education - with memorable retail experiences, pioneering technology, sustainable practices, and programs that ensure students get instant, equal, and affordable access to the course materials they need to be successful. Follett's Retail Management Spring Internship program is a paid part-time opportunity for college students to gain hands-on experience performing various team member and manager duties over the course of a 6-to-8-week session. This experience will introduce students to the various components of retail management while developing their leadership skills. Within this internship, you will work closely with other campus store managers and team members to develop an understanding of how Follett's retail business works and what it takes to excel in a management role.
Requirements
- Currently enrolled at the College/University with anticipated graduation within the next 12-18 months.
- Willing to work part-time.
- Advanced computer skills, MS Office, Excel, etc.
- Ability to quickly establish rapport and collaborate with others.
- Ability to apply knowledge to find solutions and resolve problems.
Nice To Haves
- Previous retail experience is strongly preferred.
Responsibilities
- Commit to learning Follett's expectations of managers and use them to personally develop by asking questions and seeking feedback.
- Actively participate in the internship program training activities, developmental opportunities, and events.
- Gain experience managing a team of hourly team members and team leaders and creating business strategies and goals.
- Acquire skills in recruiting, selecting, and talent management of hourly team members and managers.
- Complete store walkthroughs to learn the importance of ensuring proper stock levels, inventory placement, and customer service levels.
- Gain experience managing the in-store merchandise displays from the stockroom to the sales floor, serving as the liaison between the Store and the Planner.
- Learn how to manage Follett's online order fulfillment process within a store.
- Obtain knowledge of customer service fundamentals and experience building and managing a customer-first team culture across the store.
- Deepen customer service, problem-solving, and resolution skills.
- Develop skills to build effective campus business relationships.
- Understand business reporting and insights to understand, troubleshoot, and follow up on opportunity areas.
- Gain experience leading and driving a business objective through goal setting, team building, merchandising, and great customer service.
- Learn cross-functional standards, which include key performance metrics.
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What This Job Offers
Job Type
Part-time
Career Level
Intern
Education Level
No Education Listed
