Intern Physician Relations

Corewell Health • Grand Rapids, MI

1d

About The Position

The Physician Relations team serves as a liaison between Corewell Health and community physician practices. The team supports relationship management, issue resolution, electronic connectivity, education, and other activities intended to help providers deliver care and support Clinically Integrated Network strategies. This intern performs departmental support tasks, maintains clear documentation, contributes to process improvement, and works with Physician Liaisons and other teams to connect community practices with appropriate electronic tools.

The intern facilitates access requests and user attestations for non-employed physician providers and staff, receives and verifies catalog requests, and manages data in EpicCare Link and Salesforce. The role coordinates EpicCare Link requests; develops and maintains training materials with Physician Relations and EpicCare Link analysts; gathers user feedback to inform application changes; and works with analysts to improve the end-user experience. The intern also prepares communications about downtime, new builds, and changes, and generates and reconciles reports on usage, orders, and referral data. Other assignments may include administrative coordination of the Physician Relations Golf Open and additional projects as needed.

This part-time role is based at the Grand Rapids location. The candidate must reside in Michigan. Hours are variable, with a day shift and Monday–Friday workdays.

Requirements

• High school diploma or equivalent.
• Excellent written, verbal, and interpersonal communication skills.
• Time-management and organizational skills.
• Ability to work independently.
• Ability to work effectively and efficiently under tight deadlines, high volumes, and multiple interruptions.
• Ability and willingness to learn.
• Must reside in Michigan.

Nice To Haves

• Enrolled in a university pursuing an associate's or bachelor's degree in the area of accountability.
• Recent graduate of an associate's or bachelor's degree program.

Responsibilities

• Complete departmental support tasks as directed and maintain clear, appropriate documentation.
• Contribute to process improvement and quality monitoring activities, including making recommendations where appropriate.
• Collaborate with team members to support continuity and coordination of services.
• Work with Physician Liaisons to ensure community practices are electronically connected to the correct tools.
• Facilitate access requests and user attestations for non-employed physician providers and staff.
• Receive and verify catalog requests.
• Manage databases, including EpicCare Link and Salesforce.
• Coordinate the EpicCare Link request process.
• Develop and maintain EpicCare Link training materials with Physician Relations and EpicCare Link analyst teams.
• Solicit end-user feedback to inform EpicCare Link application build adjustments.
• Work with EpicCare Link analysts on build adjustments that improve the end-user experience.
• Develop end-user communications about downtime, new builds, and changes to EpicCare Link.
• Generate and reconcile EpicCare Link reports on usage, orders, and referrals.
• Provide administrative coordination for the Physician Relations Golf Open and other projects as needed.
• Participate in safety initiatives and complete position- and unit-related safety competencies and requirements on time.

Benefits

• Comprehensive benefits package.
• On-demand pay program powered by Payactiv.
• Discounts directory with deals on restaurants, phone plans, spas, and other items.
• Optional identity theft protection.
• Optional home and auto insurance.
• Traditional and Roth retirement options with service contribution and matching savings.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: High school or GED