Intern - Ops Strat Analytics (Summer 2027)

United Airlines•Chicago, IL

1d•Onsite

About The Position

United’s Network Operations business unit is a multi-discipline organization responsible for our global operations in real time. Some of the biggest decisions that affect our flight and airport operations take place within the Network Operations Control center. As a Future NOC intern, you will have the opportunity to work with a multitude of different teams within the operations and see how they keep the airline running smoothly every day. Our department supports those teams in various ways: planning the long-term vision for the daily operations, continuously improving the operational products and tools our teams need to succeed, and analyzing the performance of the operations to see how we can improve so more customers get to their destinations on time.

Requirements

Applicant must be a current undergraduate student
Pursuing a bachelor’s degree in Business Administration, Communications, Engineering, Economics, or a related field; or other relevant experience
Strong problem-solving skillets
Highly organized and self-motivated, with excellent interpersonal skills
Ability to manage multiple, competing priorities and ensure attention to detail
Excellent written and verbal communication and presentation skills; must be comfortable talking to and collaborating with a variety of stakeholders
Confident performing data analysis to arrive at insights and develop recommendations.
Proven proficiency with Microsoft Office (Word, Excel, PowerPoint)
Position is based in Chicago, IL - must be able to relocate for internship duration
Start dates are in May or June 2026
Reliable, punctual attendance is an essential function of the position
Demonstrated understanding of the capabilities and limitations of generative AI tools and the ability to leverage AI effectively to support research, analysis, content creation, and problem-solving. Applies critical thinking to validate AI-generated outputs while adhering to organizational policies related to responsible AI use, data privacy, and security.

Nice To Haves

Strategic planning
Product management
SQL or Python programming

Responsibilities

Translate data into practical operational insights and recommendations that will support front-line teams
Help create tools and processes for various teams to use during Irregular Operations events
Build, develop, and validate operational dashboards and analyses that are strategically and tactically aligned, providing answers to critical operational questions
Evaluate new technology and processes in support of Airport and Network Operations proofs-of-concept or deployment, while supporting the business case development, design, build, and delivery
Resolve actionable projects to facilitate efficiencies in operations execution
Collaborate with cross-functional teams to turn operational questions into actionable insights and explore opportunities for performance and process improvement
Learn the operational processes to help establish and standardize best practices that highlight efficiency and accuracy