Intern- Operations

IHG•New York, NY

2d•Onsite

About The Position

The Hotel Operations Intern will be provided with a professional learning experience in a hands-on, project oriented work environment. This internship opportunity will prepare you for entry into the business world. You will have the opportunity to shadow various areas of Hotel Operations including Front Desk, VIP Check In, Bell & Door Services, Housekeeping and you will be given assignments and projects to complete. You will learn about the importance of customer service.

Requirements

Must be eligible for an internship program.

Nice To Haves

Prepare for entry into the business world.
Shadow various areas of Hotel Operations including Front Desk, VIP Check In, Bell & Door Services, Housekeeping.
Complete assignments and projects.
Learn about the importance of customer service.

Responsibilities

Assist Rooms & Sales with booking, coordinating, and organizing Packages.
Assist Front Office with club enrollments.
Booking.com and Expedia.com extranet maintenance - replying to guest requests and inquiries.
Assist with technology and sustainability initiatives.
Greet and assist guests, responding to requests in a timely, friendly, and efficient manner.
Perform word processing, typing, e-mailing, data entry, filing, faxing, copying, processing mail, and taking notes and/or dictation.
Answer telephones.
Expedite correspondence.
Perform other general office duties and assist with special projects, as needed.
Perform assigned duties as directed by the department manager and direct supervisor.
Cross-train in additional departments, as needed.
Assist fellow team members and other departments wherever necessary to maintain positive working relationships.