INTERN (INFORMATION TECHNOLOGY - PC LAB)

NEXCOM•Virginia Beach, VA

14d

About The Position

An IT Intern for a PC Lab provides direct technical and user support for the lab s hardware software and networking performing duties like troubleshooting computer issues installing and configuring operating systems and applications and conducting routine maintenance to ensure all lab equipment is operational and available for users.

Requirements

The applicant must be currently enrolled in an accredited college or university.

Responsibilities

Provides first line customer support of information systems to worldwide system users.
Uses the Cisco Call Management System for incoming and outgoing phone conversations.
Identifies customer problems and where possible corrects the problems.
Determines the nature and urgency of incoming problems. Where required notifies shift lead and or supervisor of urgent or sensitive problem areas.
Obtains all mandatory information and enough of a description to sufficiently describe the problem and dispatch appropriate assistance for problems not resolved during initial conversation.
Documents customer support tickets by using an automated help desk tracking system.
Monitors and updates status of open support tickets and provides feedback status to customers.
May provide daily and weekly productivity reports or assist in preparation of such reports.
Ensure implement the rigorous application of Information Security Information Assurance policies principles and practices in the delivery of Systems Applications and or Services Hardware and Software.
Interns job duties are specified in the Individual Assignment Plan developed by the hiring Code department