Intern - Identity, Products, & Loyalty - Onboard Digital Product (Summer 2026)

United Airlines•Chicago, IL

2d•$21

About The Position

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together. Description At United, we offer internships, co-ops, and full-time opportunities for early career professionals. In any role, you’re a key member of our team, contributing to real projects that help move the business forward while gaining hands-on experience, growing your professional skill set, and connecting with industry leaders. You’ll also have a chance to build community through our employee-run Business Resource Groups, participate in industry conferences, and enjoy unlimited standby travel anywhere we fly. The Onboard Digital Experience team is responsible for building the United brand through the strategic planning, design, and development of critical touchpoints in the overall customer experience onboard all United Airlines flights—aircraft interiors and seats, onboard amenities and partnerships, and Inflight Entertainment (IFE) experience and content. The Intern, Business Analyst will support data analytics initiatives, product development, and in-flight testing efforts across the onboard digital ecosystem. This role will focus on building data-driven insights, supporting project management activities, contributing to product documentation and wireframing, and assisting with functional testing onboard aircraft. The position will involve hands-on collaboration with product, data, engineering, and operations stakeholders and will require periodic travel for in-flight testing and validation. Direct Conversion Path: This internship may be eligible for full-time conversion based on performance in role, position availability and overall operational need, potentially offering a direct pathway to a career with us.

Requirements

Must be a current undergraduate/graduate student pursuing a degree in Business, Data Analytics, Information Systems, Engineering, Product Management, or a related field graduating between Fall 2026 through Spring 2028
Familiarity with data visualization tools, documentation platforms, or wireframing tools is a plus
Comfortable working in cross-functional, fast-paced environments
Strong analytical and problem-solving skills
Excellent written and verbal communication skills
Willingness to travel and participate in in-flight testing activities
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualifications
Reliable, punctual attendance is an essential function of the position

Nice To Haves

Interest in aviation or product development
Previous project management
Previous experience in digital, media or entertainment industries
Strong interpersonal skills with the ability to develop effective working relationships and collaborate with all levels of the organization

Responsibilities

Partner with Data Analytics on platform performance reports and dashboards to track against program KPIs.
Support data infrastructure integration by tracking and documenting detailed decisions and action items, and promptly follow up and hold responsible owners accountable to agreed-upon deadlines.
Support product requirement definition, documentation and communication to ensure alignment across teams.
Support product development through on-ground and inflight testing (may include domestic and/or international travel) while also identifying and triaging pre-production and post-production issues through resolution.
Serve as support staff for the IFE program including deliverable tracking, general project management, and cross-functional communication with internal teams and external partners.