Intern - Identity, Products, & Loyalty - Marketing Research & Insights (Summer 2026)

United Airlines•Chicago, IL

5h•$21•Hybrid

About The Position

At United, we offer internships, co-ops, and full-time opportunities for early career professionals. In any role, you’re a key member of our team, contributing to real projects that help move the business forward while gaining hands-on experience, growing your professional skill set, and connecting with industry leaders. You’ll also have a chance to build community through our employee-run Business Resource Groups, participate in industry conferences, and enjoy unlimited standby travel anywhere we fly. This internship opportunity is a part of the Identity, Product, Loyalty and Research (IPLR) team. As an intern, you will utilize business intuition, project management, excellent communication and a working knowledge of business tools in your day-to-day to contribute to projects that affect the onboard customer experience. You will also champion a small number of key initiatives directly, leveraging strategic thinking, analytical problem solving, and developing your presentation skills. Marketing Research and Insights – This team leverages market research techniques to drive decisions that shape brand loyalty and the customer experience. Using methodologies like surveys, focus groups, observations, and more, we work closely with product owners and business stakeholders to influence product design and development, onboard digital experiences, brand strategy, loyalty program, and more. No Direct Path: This internship is designed solely to provide you with skill development and valuable work experience. This role will likely not convert to a full-time position at United at the conclusion of the internship.

Requirements

Current undergraduate student pursuing a degree in Marketing, Business, Communications, or a Quantitative discipline (Statistics, Economics, Analytics, Market Research, Psychology, etc.)
Proven experience with Microsoft Excel and PowerPoint
Detail oriented
Communication skills
Relationship management
Creativity
Must be legally authorized to work in the United States for any employer without sponsorship now and in the future
Successful completion of interview required to meet job qualifications
Reliable, punctual attendance is a crucial function of the position

Nice To Haves

Experience leveraging qualitative and/or quantitative research preferred

Responsibilities

Collaborate with team members in the IPLR Department on cross-functional projects
Build relationships with internal stakeholders and external suppliers to ensure successful product development and launches
With support, design research studies, and seek and analyze data from a variety of sources to support decisions
Propose solutions to business questions, leveraging strategic thinking and data analysis
Lead presentations to internal teams and/or leadership, providing clear updates on project progress, challenges, and next steps
Exposure to various project design steps to facilitate innovation
With manager’s support, manage multiple projects by balancing the competing demands for project scope, time and quality
Meet regularly with managers and stakeholders to provide status updates on projects
Prepare and deliver project briefings that translate complex information into actionable insights for stakeholders