Intern, Food & Beverage

The Club at Ibis•West Palm Beach, FL

6d•Onsite

About The Position

The Ibis F&B Internship is designed to give selected participants the tools they need to accelerate their career and succeed as future leaders in hospitality. This is true for any young professional seeking hands-on, real world experience to prepare them for a management level position in the resort, hotel, and most specifically private country club industry. In addition to operational exposure and training, Interns will be provided training, one-on-one coaching and mentorship, and provided with regular individual feedback throughout the program. Program Start Dates: May (Summer) Hours per Week: 35-40 hours/week Program Highlights Paid Internship FREE Housing & Transportation Program Mentorship Industry Education & Training Rotational Operations-Based Learning Webinars Learning Outcomes How private country clubs differ from other hospitality sectors Overview of private club management structure Personalized service techniques Variety of food service styles, ranging from high-volume/casual to fine dining Private catering and special event function operation Operational excellence measurement techniques Our Purpose We each have a job title, but that is our function not our Purpose. Our Purpose is much bigger. It is not bound by an organizational chart or department lines. Our Purpose acts as our communal north star, guiding us collectively towards a common goal, Whatever it Takes to Deliver The Ibis Experience. Our Values Our story of success begins with our internal cultural of lateral service and acceptance. We have many voices, many faces, and many backgrounds, which are united by a shared vision. Our different perspectives and unique talents are balanced by our common Purpose, our Core Values (the Core4), and a bold commitment to service excellence. Integrity Belonging Innovation Shared Vision Summary Training program designed for university students seeking a career in country club management, with specific emphasis on F&B operations.

Requirements

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Currently enrolled or recent graduate of a hospitality management (or similar industry) degree program.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Basic computer skills required.
ServSafe Certification
Excellent interpersonal and communication skills.
Professional appearance and demeanor.
Excellent organizational skills.
Ability to articulate and confirm an understanding of directives.

Responsibilities

Provides outstanding service with a smile to our members and their guests in a professional and courteous manner.
Greets members and guests in all areas of the Club and dining room with warm smile, eye contact, and use of Member's last name.
Trains and performs essential job duties in several segments of the F&B department, including restaurant operations and special events.
Learns line staff functions, operations, and company policies that affect each phase of business.
Sets performance goals and objectives with upper management.
Monitors performance progress with management and key trainers.
Observes experienced workers to acquire knowledge of methods, procedures, and standards required for performance of departmental duties.
Receives training in functions and operations of related departments to facilitate subsequent transferability between departments and to provide greater promotional opportunities.
Follows proper steps of service as designated for each individual outlet.
Knows all menus and bar items. Takes drink and food orders accurately by confirming preferences/modifiers. Enters the order into POS with use of correct table and seat numbers and member account.
Prepares and delivers member's checks. Confirms member's name, photo, and signature with POS information.
Remains productive throughout shift with opening/closing/running side work. Follows opening/closing side work procedures.
Promotes Club activities to members.
Displays teamwork and doing "whatever it takes" for our members and guests.
Communicates to management any safety concerns or specific tools that are needed to enable them to do their job.
Follows work schedule, calling out procedure, properly clocks in/out for breaks or leaving property.