Intern - Digital Workplace Experience

EMC Insurance Companies • Des Moines, IA

1d • Onsite

About The Position

This position will be on-site work for candidates who reside in the Des Moines Metro area. Essential Functions Paid internship working in Digital Workplace Experience at EMC Learns EMC and departmental culture, structure, and functions across branches Images, installs, and maintains PCs, laptops, and other hardware Maintains asset management by checking in new equipment and decommissioning end of life assets Collaborates with team to oversee day-to-day systems. IE: Jira ticketing, M365, Tanium, Windows and Mac OS Collaborates with team to manage endpoint technologies, including patching, security, software deployment, backups, and device management. Assists with automation and process improvement initiatives through scripting, reporting, and workflow documentation. Troubleshoots and problem solves common issues on endpoints Coordinates shipping and receiving of team member equipment

Requirements

• Management Information Systems (MIS), computer science, or major in technical field
• Completion of sophomore year preferred
• Interest in Information Technology career
• Cumulative GPA of 3.00 or higher
• Excellent verbal and written communication skills
• Ability to work as part of a team, as well as independently
• Strong organizational skills
• Sound decision-making and problem-solving
• Attention to detail
• Good computer skills
• Interest in technology automation and process improvement
• Ability to learn new technologies and apply them in practical business situations

Nice To Haves

• Familiarity with scripting or programming concepts (PowerShell, Python, or similar) preferred

Responsibilities

• Images, installs, and maintains PCs, laptops, and other hardware
• Maintains asset management by checking in new equipment and decommissioning end of life assets
• Collaborates with team to oversee day-to-day systems. IE: Jira ticketing, M365, Tanium, Windows and Mac OS
• Collaborates with team to manage endpoint technologies, including patching, security, software deployment, backups, and device management.
• Assists with automation and process improvement initiatives through scripting, reporting, and workflow documentation.
• Troubleshoots and problem solves common issues on endpoints
• Coordinates shipping and receiving of team member equipment

What This Job Offers

• Career Level: Intern
• Education Level: Associate degree