Intern - Claims Development Program (Casualty)

Hanover Insurance Group•Worcester, MA

About The Position

Our Claims team is seeking exceptional college students for our Summer Internship Program, which provides meaningful opportunities for personal and professional growth, as well as rewarding career path options.

Requirements

Currently enrolled in a Bachelor’s degree program or advanced degree program, preferably in Insurance, Risk Management, or a related field
Cumulative GPA of 3.0 or higher preferred
Ability to commit to a full time 10-week internship program
Ability to work in the U.S. without requiring sponsorship now or in the future
Ability to collaborate with peers to ensure processes are efficient
Strong verbal and written communication skills
Critical thinking/problem solving skills and analytical mindset
Excellent time management and multitasking skills

Nice To Haves

Core Claims Handling Capabilities: Analytical Reasoning: Identifies problems, gathers relevant data, and develops effective solutions.
Customer Centricity: Prioritizes customer needs, builds trust, and delivers exceptional service.
Digital Fluency: Leverages technology to access, evaluate, and communicate information efficiently.
Persuasion and Influence: Uses interpersonal skills to gain support and reach mutually beneficial outcomes.
Professional Insurance Acumen: Applies growing technical knowledge to address challenges and adapt to industry trends.
Planning and Execution: Effectively plans, prioritizes, and manages time and resources to meet goals.

Responsibilities

Demonstrate foundational knowledge of claims handling and develops proficiency in performing standard tasks
Apply core concepts under supervision while building confidence and expertise in delivering high-quality claim outcomes
Contributes to a fair, timely, and efficient resolution process, supporting the organization’s commitment to service excellence
Handles assignments of minimal to moderate complexity within defined limits of authority
Exercises discretion and independent judgment in the investigation and resolution of claims
Possesses basic functional knowledge and skills acquired through formal study and/or on-the-job development
Analyzes, evaluates, and negotiates claims of varying complexity, ensuring compliance with policy terms and legal requirements
Identifies potentially suspicious or fraudulent claims and escalates appropriately
Participates in a structured training program to support professional development
May collaborate with the Special Investigations Unit (SIU) to resolve complex or questionable claims