Intern, Chief Operating Office

Port Authority of NY & NJ • New York, NY

8d • Hybrid

About The Position

The Office of the Chief Operating Officer oversees operations at the Port Authority’s five lines of business: Aviation, PATH, Port, Tunnels, Bridges & Terminals, and the World Trade Center, as well as the Operations Services Department, with the vision of being a world-class operator of world-class facilities. This internship will contribute to projects related to business performance and innovation, customer experience, and financial analysis.

Requirements

• Enrollment at a college or university at the time of the internship
• Major in Urban Planning, Architecture, Public Policy, Engineering, Computer Science, Business Administration, Political Science, or a related discipline

Nice To Haves

• Commitment to working in the public sector
• Ability to work independently on complex assignments and to work in a fast-paced team environment on multi-disciplinary projects
• Excellent oral, written, and presentation skills

Responsibilities

• Assist with the redesign and reorganization of the organization’s SharePoint site to improve functionality, accessibility, navigation, and overall user experience.
• Assist with improving the Agency’s Business Systems by identifying root causes of existing system issues, impacts, and future change
• Support efforts to transform line department journey maps from static planning documents into active operational management tools
• Help develop the strategy and technical approach for integrating CX and operational performance data into an end-to-end journey management framework
• Identify data sources and metrics that can be surfaced within journey map contexts to support real-time insight for agency leadership and CX practitioners
• Develop strategies for using journey insights to design more customer-centric facilities and services
• Develop 2-year implementation roadmap for Customer Experience Technology
• Gain understanding of current Customer Experience survey platform and features
• Work with departments to document their needs and desired future capabilities
• Estimate hours and associated budget needed to implement changes
• Support ongoing efforts to update and improve dashboards
• Assist in tracking project plans, milestones, deliverables, and schedules for projects tied to the agency’s strategic working groups and customer experience programs
• Assist with special projects and assignments as needed

Benefits

• Ability to opt in to the New York State and Local Retirement System
• Access to Employee Business Resource Groups
• Facility Tours
• Career Panels
• Social/Networking Events

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed