Internship – Business Transformation (Milwaukee, WI Summer 2027)

Baird•Milwaukee, WI

1d•Hybrid

About The Position

The Business Process team, part of Baird’s Operations Department, identifies opportunities for improvement and drives efficiencies to solve problems. Business transformation is crucial for Baird to improve how work gets done, adapt to changing business needs, and deliver scalable, sustainable solutions. The Business Transformation intern will work directly with transformation professionals and collaborate with associates across Operations, business areas, and technology teams. The intern will analyze processes, identify improvement opportunities, and support the implementation of process and digital solutions. Through hands-on project work, the intern will gain exposure to business process management, operational improvement, data analysis, digital transformation, automation, and project delivery within the financial services industry. The role seeks motivated individuals who are curious, analytical, and interested in understanding how people, processes, data, and technology create business value.

Requirements

Pursuing a bachelor’s degree in supply chain management, operations and systems management, business analytics, management information systems, operations management, finance, business administration, or related degree.
Anticipated graduation date of May 2028 or later.
Completed coursework and prior experience in one or more of the following: operations management, supply chain, business analytics, process improvement, project management, information systems, technology, or related disciplines.
Proven analytical and problem-solving skills, with the ability to evaluate information and identify actionable solutions.
Passion for process improvement, operational excellence, and business transformation.
Strong verbal and written communication skills, with the ability to connect clearly and professionally with clients and associates and communicate technical information to both technical and non-technical personnel.
Organizational excellence, with the capacity to manage multiple priorities, demonstrate strong attention to detail, and ensure high-quality and on-time delivery.
High level of motivation, proactivity, and strategic thinking, with a strong commitment to learning and contributing effectively.
Advanced knowledge of Microsoft Office products.

Nice To Haves

Experience with Power BI, Tableau, Visio, or other data visualization and process mapping tools is a plus.
Familiarity with Lean, Six Sigma, Agile, or other continuous improvement methodologies is a plus.
Experience with process mapping, data analytics, automation, or project-based work is a plus.

Responsibilities

Participate in process discovery sessions, stakeholder interviews, and working meetings to understand how operational processes function today.
Document current-state processes using process maps, SIPOCs, workflows, and other business process management tools.
Analyze operational processes and manual/repetitive activities to identify bottlenecks, inefficiencies, rework, unclear handoffs, and technology-enabled improvement opportunities.
Assist with projects focused on the development of future-state processes, workflow improvements, process digitization, automation, and operational modernization that improve efficiency, consistency, scalability, and the associate or client experience.
Apply structured problem-solving and continuous improvement techniques to support operational transformation initiatives.
Translate business needs, process findings, and stakeholder feedback into clearly documented solution requirements and support testing, issue tracking, implementation planning, documentation, and operational readiness activities.
Collect, organize, and analyze operational data to establish process baselines, identify trends and performance gaps, and support the development of key performance indicators, success measures, dashboards, reports, and data visualizations.
Help evaluate the business value and measurable impact of proposed or implemented improvements.
Support project teams with tracking milestones, deliverables, risks, issues, dependencies, action items, and preparing status updates, presentations, and executive summaries.
Develop process documentation, user guides, training materials, and other resources that support the adoption of new processes and solutions.
Collaborate with associates across Operations, Information Technology, and other business areas to support transformation initiatives.
Explore responsible applications of emerging technologies, including artificial intelligence, to improve business processes and operational effectiveness.