Intern, Business Systems

ADVANCED MEDICAL TECHNOLOGY ASSOCIATION • Washington, DC

2d • Hybrid

About The Position

The Intern, Business Systems will play a meaningful role in AdvaMed’s Salesforce launch, gaining hands on experience with a major system implementation while supporting day to day users across the organization. This internship offers a strong learning opportunity for someone interested in CRM systems, data management, and business operations, along with exposure to a collaborative, fast paced, and mission driven workplace. Interns will build practical technical and communication skills and contribute to work that directly supports AdvaMed’s members and staff.

Requirements

• Strong organizational skills with a high level of attention to detail
• Ability to manage multiple tasks and deadlines in a fast paced environment
• Clear verbal and written communication skills, with comfort supporting end users
• Ability to follow documented processes and work accurately within established systems
• Comfort working with data and learning new systems quickly; interest in CRM or business systems a plus
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Willingness to learn, take initiative, and work both independently and as part of a team
• The candidate for this internship should have completed or be working toward a four year bachelor’s degree.
• No prior experience required

Nice To Haves

• interest in CRM or business systems a plus

Responsibilities

• Intakes and triages Salesforce support tickets
• Troubleshoots basic user access and permission issues
• Provides ad hoc user guidance and support with Salesforce navigation and functionality
• Assists in identifying and resolving data quality issues
• Supports data migration efforts from Nimble AMS to Salesforce
• Assists with data reconciliation to validate accuracy and completeness post migration
• Maintains and updates end user standard operating procedures (SOPs) and training materials
• Maintains and updates technical and administrative system documentation

What This Job Offers

• Career Level: Intern