Intern - Brand (Summer 2027)

United Airlines • Chicago, IL

1d • Hybrid

About The Position

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together. At United, we offer internships, co-ops, and full-time opportunities for early career professionals. In any role, you’re a key member of our team, contributing to real projects that help move the business forward while gaining hands-on experience, growing your professional skill set, and connecting with industry leaders. You’ll also have a chance to build community through our employee-run Business Resource Groups, participate in industry conferences, and enjoy unlimited standby travel anywhere we fly. This internship opportunity is a part of the Product Marketing and Brand Team. As an intern, you will utilize business intuition, project management, excellent communication and a working knowledge of business tools in your day-to-day to contribute to projects that affect the onboard customer experience. You will also champion a small number of key initiatives directly, leveraging strategic thinking, analytical problem solving, and developing your presentation skills. Brand – This team shapes and supports how United is positioned, looks, feels, and sounds as a brand across all customer communication channels and physical environments for both employee and customer-facing spaces. This position is a hybrid role including a combination of days worked in our Chicago office and remotely. Please note that there are often opportunities to participate in in-person events during remote weeks, and we highly encourage your participation. No Direct Path: This internship is designed solely to provide you with skill development and valuable work experience. This role will likely not convert to a full-time position at United at the conclusion of the internship.

Requirements

• Current undergraduate student pursuing a degree in Marketing, Business, Design Thinking, or Entrepreneurship. Preference for rising seniors; open to recent graduates who are matriculating into a graduate program.
• Proven experience with Microsoft PowerPoint and Excel
• Proven ability to develop and deliver clear, concise and professionally written communications
• Experience using spreadsheets and graphing information
• Attention to detail
• Must be legally authorized to work in the United States for any employer without sponsorship now and in the future
• Successful completion of interview required to meet job qualifications
• Reliable, punctual attendance is a crucial function of the position

Nice To Haves

• Experience with Adobe Software (Photoshop, InDesign, etc) is a PLUS
• Demonstrated understanding of the capabilities and limitations of generative AI tools and the ability to leverage AI effectively to support research, analysis, content creation, and problem-solving. Applies critical thinking to validate AI-generated outputs while adhering to organizational policies related to responsible AI use, data privacy, and security.

Responsibilities

• Lead an independent summer project focused on translating brand strategy into tangible, innovative customer experiences
• Learn about and support the various aspects of the United brand, such as customer experience design, visual identity, and more
• Meet regularly with managers and stakeholders to provide status updates on projects
• Prepare and deliver project briefings that translate complex information into actionable insights for stakeholders
• Collaborate with team members in the PMB Department on cross-functional projects
• Build relationships with internal stakeholders and external suppliers to ensure successful product launches
• Proactively develop strategic and problem-solving skills
• With support, seek and analyze inputs and data from a variety of sources to support decisions
• Propose solutions to business questions, leveraging strategic thinking
• Share ideas and identify trends to help shape the future of the brand
• Lead presentations to internal teams and/or leadership, providing clear updates on project progress, challenges, and next steps
• Build, develop and support team tools, including intranet sites, master pages & templates, web parts, content types & policies, lists, libraries, workflows and more

Benefits

• medical
• dental
• vision
• life
• accident & disability
• parental leave
• employee assistance program
• commuter
• paid holidays
• paid time off
• 401(k)
• flight privileges

What This Job Offers

• Career Level: Intern