Intermodal Operations Representative

US Multimodal Group•Franklin, TN

5d•Onsite

About The Position

U.S. Multimodal Group (USMMG) is a company that specializes in providing comprehensive transportation and logistics solutions. The company operates across various modes of transport including truckload and intermodal, offering a seamless and integrated service to ensure efficient and timely delivery of goods. Its expertise lies in coordinating and managing complex logistics operations, catering to diverse client needs with customized solutions. By leveraging advanced technology, strategic planning, and a vast network of resources, U.S. Multimodal aims to optimize supply chains, reduce operational costs, and enhance overall customer service in the transportation sector. The Intermodal Operations Representative is responsible for coordinating and managing the day-to-day movement of intermodal freight across rail, truck, and terminal operations. This role ensures shipments move efficiently, safely, and on schedule by acting as a liaison between carriers, terminals, customers, and internal teams. The representative monitors load status, resolves operational issues, maintains accurate documentation, and provides timely communication to support service reliability, cost control, and customer satisfaction. This position is required to be on-site daily in the Franklin, TN office location. Must be legally authorized to work in the United States. Employment eligibility will be verified through E-Verify, and a background check is required.

Requirements

Proficiency in Microsoft Office
Strong analytical, organizational, and communication skills.
Attention to detail and the ability to manage high volume transactions efficiently.
Ability to thrive in a high-growth or fast-paced environment.

Nice To Haves

2-years Intermodal experience preferred.
Experience with TMS systems is highly preferred.

Responsibilities

Coordinate daily intermodal shipments
Serve as the primary point of contact for customers, railroads, carriers, terminals, and internal teams
Schedule and dispatch rail pickups and deliveries to meet service commitments
Monitor shipment progress and proactively manage delays, exceptions, and service disruptions
Ensure accurate and timely execution of orders from origin to destination
Track container availability, rail ramp moves, dwell times, and cut-off schedules
Verify documentation accuracy, including bills of lading, rail waybills, customs information (as applicable), and delivery confirmations
Update transportation management systems (TMS) with shipment status, costs, and milestone events
Resolve operational issues such as missed appointments, equipment shortages, chassis availability, or misrouted containers
Communicate shipment updates, ETAs, and service issues clearly and professionally to customers
Collaborate with sales, customer service, and billing teams to ensure customer satisfaction
Review freight bills and support billing accuracy, accessorial approvals, and cost control
Ensure compliance with company policies, rail carrier rules, safety standards, and regulatory requirements
Support continuous improvement initiatives by identifying inefficiencies and recommending process enhancements